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Customer Service Data Entry

New Haven, Connecticut, United States
October 03, 2016

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Addrena Canty

Customer Service Specialist

Northford, CT 06472 - 203-***-****

• Excellent prioritizing and problem solving ability.

• Effective Communication skills and consistent methods of meeting business needs.

• Analyze job tasks, decision making and planning to avoid inefficiencies.

• Ability to work in fast paced environment.

• Ability to meet and complete job assignments, performances and goals.

• Presents ideas and information clearly and concisely.

• Proven ability to reduce conflict.

• Some light industrial experience.

Willing to relocate: Anywhere

Authorized to work in the US for any employer


Call Center Representative

Ultimate Staffing Agency - West Haven, CT - June 2016 to Present call center representative responsible for answering calls, reading script, verbatim and transferring calls in a timely fashion to support USAA insurance and mortgage request found online or via online applications. Recent assignment with Regal Care Services, providing front desk duties, greeting patients and family members, gate keeping services and security to a void elopement of dementia and Alzheimers patients. Call Center Representative

FTD - Centetbrook,CT - March 2016 to May 2016


Answer phones, setup orders, confirm delivery dates and times and confirm online orders. Accomplishments

Call center productivity levels were exceeded according to the prediction's set by management during the Mother's Day Sales promotion.

Skills Used

Sales, superior customer service, use of multiple phone lines and data entry simultaneously. Radiology Aide II

Griffin Hospital - Derby, CT - June 2015 to January 2016 RESPONSIBILITIES:

Patient care and registration for Mammography Services in Women's Wellness Healthcare Center. Perform and record patient assessment's prior to procedures. Collection of co-pays and verification of appointments and scheduling. Disinfect equipment and maintain infection control standards ACCOMPLISHMENTS:

Maintained prompt effiency protocol to ensure timely adherence to scheduled appointments. Personal care and compassion exhibited for all patients during and prior to surgical procedures. Skills Used

Medical terminology

Data Entry and Word Processing

Medical imaging and knowledge of breast anatomy.

Risk evaluation assessment and probability of developing breast cancer discussed for patient's understanding. Confidentiality Standards and HIPPA privacy and Right to Know Protocol used. Medicare billing and secondary insurance verification. Epic and Exam-Pacs system

Call Center Representative/Reservations

Logisticare Solutions - North Haven, CT - October 2009 to July 2015 RESPONSIBILITIES:

In bound-call center representative, heavy phone volume and data entry. Strong vetbal communications,problem solving, time management and organizational skills. Assist members with transportation appointments, return pick ups and accomodations for urgency appointments and scheduled.

Reliable, able to work well with little or no supervision. ACCOMPLISHMENTS:

Increased productivity, medical terminology and HIPPA laws governing members and their rights. Metric"s successfully met for call volume and talk time protocol. Skills Used

Typing, verbal and written communication, ability to catch on and apply information accurately. Medicare billing and secondary insurance verification. Medical terminology and office procedures.

Call Center Representative

Speed Staffing Agency - Meriden, CT - September 2011 to August 2012 RESPONSIBILITIES:

Provide billing and product knowledge information to customers. Confirmation of orders and order status.

Sales and upgrade incentives discussed with customer's to encourage cross selling. Sales and product knowledge capabilities to increase earning potential. Seasonal Recovery Specialist

Burlington Coat Factory Comcast - Meriden, CT - September 2011 to January 2012 RESPONSIBILITIES:

Returning and replacing unwanted and returned purchases back to floor displays. Organizing and ticketing stock to shelves and clothing displays.

Customer assistance, pricing and accessing items for purchase. Customer care associate

Comcast - Berlin, CT - October 2005 to December 2011 Inbound call center representative responsible for answering questions regarding billing and collections for cable, internet and phone services.

Sales upgrade to ensure package options to encourage additional services and to maintain customer base. Trouble shooting with customer's request experiencing a lack of service or interrupted service for cable, internet or phone.

Escrow Clerk

Mortgage Lenders Network - Middletown, CT - May 2003 to May 2006 Insurance/Tax Dept


Verify insurance and tax payments according to mortgage clause established under mortgage. Written faxed and telephone correspondences.

Radiology Aide

Middlesex Hospital - Middletown, CT - February 1998 to May 2003 Radiology Dept.


Greeting patients and assisting radiology tech with inpatient and medical procedures. Assist with requests for follow up appointments.

Assess and establish patient status for effective patient flow and care. Verification of medical coverage and insurance.

Discuss patient follow up as prescribed by the referring physician. ACCOMPLISHMENTS:

Superior patient care supported by administration's decision to implement protocol to introduce all clerical staff to rotate assigned duties with transport services and non-evasive mammography services and radiologic procedures.


Working towards AS degree. in Healthcare Services

Middlesex Community College - Middletown, CT

2011 to 2015


Patient Care, Customer Service, Medical Office, Call Center, Billing (10+ years) CERTIFICATIONS

Medical Terminology and Office Procedures.

February 1998 to Present

HIPPA Certification

2011 to Present

Call Center Rep

October 2004 to Present

Inter-office program training with FTD, Comcast, Logisticare, Mortgage Lenders Network, Middlesex Hospital, The Principal Network, The Travelers


Certified Deaconess of Parker AME Zion Church 6/3/12

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