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Accounting Customer Service

Québec City, Quebec, Canada
October 02, 2016

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**** ******** ****

Mississauga,ON L5N1Z2




Good knowledge in the accounting field

Ability to work well under stress

Strong client relationships and excellent negotiating skills


MS Office (Word, Advanced Excel, PowerPoint, Outlook, and Access )

Computerized accounting (Sage 50)


French, English and Arabic.


DEP in Computerized Financial Management – Accounting 2015

West Island Career Centre Pierrefonds, QC

Certificate en français écrit pour non francophone 2014

UQAM University, QC

French course – full time. 2013

Cégep Gérald Godin, Sainte-Geneviève, QC

B.Sc. in Commerce and Accounting 1997

Ain Shams University, Egypt

B.Sc. in Commerce and Accounting

(MICC Equivalence: Bachelor Degree)


Win Tax, QC 2015

Accounting department

Internship during four weeks

Monthly bank reconciliations

Established the staff payroll

Manage full accounting cycle accounting (account payable, account receivable) using Simply Accounting sage 50

Financial Analysis

Scheduling, copying, filing, sorting mail and all other general administrative duties

Communicated with suppliers by e-mail and phone as well for asking about some missing invoices

Ultramar des source, QC 2015-2016


Skilled in providing quick customer service

Good knowledge of maintaining cash register and other cash related procedures

Experienced In monetary transactions such as giving out and receiving change

Adept at balancing transactions through checks, currency, credit cards and register


Very dedicated and meticulous about work and maintain a high level of accuracy in all


Adonis des sources, QC 2012-2016

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Providing customers with accurate and complete information by using our information system

Providing appropriate solutions and alternative to handle complaints to satisfy each individual customer

Keep records of customer interactions, and to make adjustments to customers’ account

Chloride, Egypt 2005 – 2012

Accounting Department

Data entered for all financial transactions and posted all transactions to the General Ledger

Prepared monthly bank reconciliations

Communicates with suppliers, clients, or any other persons in order to give or obtain information related to area of activities

Established the monthly staff payroll

Prepared monthly financial reports

Provided all documentation for the annual audit of accounts

Tabaria Co, Egypt 1997-2005

Customer Accounting and Foreign Correspondence

Sales & Purchases invoice filing, collecting and payment

Computed the tax amount due then submitted it to the tax institute in the determined time

Served members by providing service requested, answering questions and offering assistance

Ordered supplies and other front desk requirements

Arranged meetings and recorded minutes

Prepared statistical flow charts

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