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Customer Service Manager

Snellville, Georgia, United States
October 02, 2016

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Jessica Wilson

**** ***** ***** **********, ** **039

Main: 678-***-**** Alt: 770-***-****


Professional Summary

Responsible customer service manager with excellent communication skills demonstrated by over twenty years of customer service experience. Passion for assisting others and motivating staff. Enthusiastic manager with a strong desire to foster a cohesive learning and developmental environment. Active use of clerical skills to accomplish efficient daily operations.

Core Qualifications

Professional in dress and appearance to respect company reputation

Personable and pleasant demeanor

Ability to work well with others and form professional relationships

Proficient in computer skills related to receptionist work

Able to type 35+ words per minute

Great capacity for learning new things and developing skills

Willing and able to work beyond traditional office hours if necessary

Professional Experience

Customer Service Manager March 2005- August 2016

Wal-Mart Snellville, GA

oEstablished a professional relationship with customers and staff members

oProvided customers with friendly customer service experience

oRoutinely processed transactions which required data entry and various clerical skills

oImplemented problem solving skills in a sensible approach that assisted customers

oReceived high appreciation for regulating break schedules of cashiers as needed

oCommunicated in a clear and friendly way when answering the phone

oDirected phone calls to the correct departments for further assistance

oAssisted Loss Prevention with processing stolen merchandise

oCoordinated teams to maintain the cleanliness of the front-end

Customer Service Representative January 2000-February 2001

Sears Service Center College Park, GA

oCommunicated in a personable and clear voice on the phone

oAnswered and directed phone calls taking detailed messages when necessary

oRoutinely entered customer’s personal information into database

oScheduled customers for appliance repair service

oPerformed clerical work such as typing, faxing, and copying

oContinually practiced keeping information confidential

oAttended meetings to take notes on how to improve the quality of our service

oCustomarily conducted follow up calls to complete and close out files

Graphic Artist / Receptionist October 1999-September 2000

Terry’s Business Services Riverdale, GA

oOpened and closed office for day-to-day operation

oGreeted guests in the office and directing them appropriately

oPrioritized and organized work load for office

oPerformed clerical work such as typing, faxing, copying, and laminating

oCreated invoices and processed collections in a timely means

oAccountable for the petty cash

oDaily use of Microsoft, Adobe, and CorelDraw

oCreated business cards, pamphlets, resumes, menus, invoices, business stationary, letters, church programs and funeral service programs

oFiled master copies of documents and artwork for references

oMaintained and inventoried office supplies

oSet up appointments for consultations

oPrepared outgoing mail and sorted incoming mail to correct boxes


Associate of Arts in Business Administration August 2009

American InterContinental University Hoffman Estates, IL

Concentration in Criminal Justice Administration

Relevant Coursework:

Business Ethics

Business and Society

Computer Applications

Project Management

Introduction to Accounting

Business Management and Leadership

Introduction to Criminal Justice

Administration of Criminal Justice

Technology in Criminal Justice Administration

Diploma for Visual Communications April 2000

Atlanta Technical College Atlanta, GA

Concentration in Graphic Arts

Relevant Coursework:


Intro to Advertising

Page Layout


Adobe Photoshop

Adobe Illustrator

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