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Customer Service High School

Salt Lake City, Utah, United States
14.00 per hour
October 02, 2016

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Alyssa Termunde * *** south *** West

Midvale UT, 84047



High School Diploma - Copper Hills High School, West Jordan, UT (2014) Some college - Salt Lake Community College (08/2014-present) General Studies; Associate of Science (Fall 2017)A dditional Credentials Food Handlers (2014-Present)

Career History

Processor, Simple Finance (sandy) ( 08/2016 - current)

● Review lease applications and issue credit decisions according to company’s underwriting guidelines

● Calculate and verify applicant’s income through bank statements and or paystub analysis.

● Verify applicant’s employment through written and or verbal communication with applicant’s employer.

● Perform analysis of various documents provided by applicant in order to verify identity.

● Provide support by email and phone for retailers and or applicants using the online underwriting portal.

● Taking inbound calls and making outbound calls.

Shipping Associate, 1-800 Contacts (Salt Lake City) (08/2015- 07/2016)

● Maintain an aggressive quality and accuracy standard to ensure that the customer is given the highest quality service

● Contribute to team effort by accomplishing goals with speed and accuracy.

● Prepare orders for shipment by ensuring quality controls are sustained.

● Maintain quality service by following policies and procedures. Cashier/Hostess, Marie Callender’s (Salt Lake City) (05/2015 - 08/2015)

● Answer phone calls and handle guest inquiries, take reservations as per restaurant policy and procedures. Take and ensure delivery of room service orders.

● Greet each guest in a friendly and polite manner within 20 seconds, smile and use eye contact and friendly gestures.

● Ensure all bills are settled before cashing out, informing relief personnel about any bills that are outstanding.

Fry Cook, Harmons Grocery Store (South Jordan) (10/2014 - 03/2015)

● Delivers excellent customer service to all customers

● Responsible for maintaining the appropriate product assortment and inventory levels for the delicatessen.

● Ensure the delicatessen is cleaned and sanitized daily and meets the company standards for appearance.

● Follows established departmental and store wpolicies and procedures.

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