**** ****** **** **

Apt ****

Atlanta, Ga *****

404-***-****

acwvhv@r.postjobfree.com

JACQUELINE GREENE

OBJECTIVE

To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization.

EXPERIENCE

DELTA AIR LINES, INC., ATLANTA, GA

JUN 1997 – SEP 2016

PROGRAM MANAGER ~ AIRPORT CUSTOMER SERVICE DIVISION (ACS); Oct 2012 – Sep 2016

Oversight of the strategic planning of tactical programs to drive operational improvements; as well as special employee engagement events intended to sponsor and facilitate employee driven initiatives.

Successfully led multiple cross-divisional teams assigned to develop specific initiatives to support annual operational savings of $43M

Successfully led the implementation and cutover of multiple system hub expansions and installations

Direct oversight and planning of annual divisional annual conferences for over 400 airport employees and leaders; multiple city locations, each under budget:

oNew York City - $450k

oAtlanta - $218k

RAMP TOWER SPECIALIST ~ AIRPORT CUSTOMER SERVICE DIVISION; Apr 2011 – Oct 2012

Facilitate the coordination and oversight for the development, implementation, and support of various Airport Control Center (ACC) programs used by the ACS field divisions.

Successfully implemented use of primary operation application used by ACC group; increasing the end-user rate from 40% to 97%

EDUCATION

COLUMBIA SOUTHERN UNIVERSITY,

ORANGE BEACH, AL

Masters of Science, Organizational Leadership

Bachelors of Science, Business Administration

PMP, Project Management Certification

SIX SIGMA - Theory of Constraint

Yellow Belt, Lean Process Management

REFERENCES

WILLIAM LENTSCH, DELTA AIR LINES, INC.

SENIOR VICE PRESIDENT

Airport Customer Service & Airline Operations

(404) 677 - 7446 Office

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BRYAN REITER, DELTA AIR LINES, INC.

DIRECTOR

Atlanta Tower Operations

(404) 715 – 7347 Office

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KEN SPEIR, DELTA AIR LINES, INC.

MANAGING DIRECTOR

Pilot Line Operations

(404) 715 - 1032 Office

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BEN SHERMER, DELTA AIR LINES, INC.

GENERAL MANAGER

Flight Control Administration

(404) 715 - 1141 Office

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