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Customer Service Manager

Atlanta, Georgia, 30366, United States
October 02, 2016

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P.O Box ***** Atlanta, GA ***66

(678) 200 - 6210,,


Seeking a position that offers growth and development.


Georgia State University, J. Mack Robinson College of Business, Atlanta, Georgia

Bachelor of Business Administration: Accounting, Summer 2016

Bachelor of Business Administration: Finance, Summer 2016

•Dean’s List: Spring 2011, Spring 2012, Fall 2012

•Intend to sit for CPA Exam, Fall 2016

•Intend to pursue Masters of Accounting

Relevant Courses: Computer Information Systems, Corporate Finance, Cost and Managerial Accounting, Business Communication, Economics

Atlanta Metropolitan State College, Atlanta, Georgia

Associates of Science: Business Administration, August 2010

•Graduated with Honors

•Dean’s List Spring 2009, Fall 2009, Spring 2010


Accounting Information Systems

•Worked on several group projects using Microsoft Access and Excel

•Created simple system flowchart of specific operations of a company using Bizagi

•Created basic data base queries

Intermediate Accounting II

•Prepare Financial Statements of a business, given several business transactions

•Identified, analyzed and recorded journal entries for several business transactions

Auditing and Assurance Services

Analyze data to provide insights about business operations and performance

Apply critical thinking to support evidence-based conclusions with ethical dimensions.

Perform bank accounts confirmations using


Wal-Mart-Vine City, Atlanta, GA

Zone Supervisor Manager-Electronics November 2006- 2016(present)

•Supervise sales floor associates and Department Managers and train new employees

•Override and authorize register transactions and customer product returns, audit registers

•Review daily SWAS reports to analyze actual store sales, forecasted sales, wage expenses, inventory levels, store shrinkage, complete variance reports, and track customer experiences.

•Assist in associate scheduling and make adjustments as needed

Customer Service Manager

•Oversee cashiers, Money Center associates, and Customer Service associates

•Perform register audits throughout entire store and cash government and payroll checks

•Make vendor payments, process large amounts of cash for register loans and process Money Gram transactions domestically and internationally


•National Honors Society

•Wal-Mart-Vine City & Chamblee Breast Cancer Awareness Fundraiser Volunteer 2006- present

•Wal-Mart Vine City & Chamblee C.M.N Fundraiser Volunteer 2006- present

•Basket Ball Athlete: Sutton Middle school, North Atlanta High J.V, and AAU league

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