JENNIFER POLLARD

Midlothian, ***** H: 804-***-**** acwvai@r.postjobfree.com

Summary

Experienced Executive Assistant effectively coordinating schedules, planning and coordinating large events, projectmanager, ordering office equipment, gathering and negotiating vendor bids and quick at problem resolution. I"m trilingual

(French & Spanish) I adapt well with other cultures and I like to keep busy. I'm courteous and professional with a greatsense of humor. I listed my most current jobs to keep it to one page.

Skills

Extensive knowledge in Planning & Logistics, Hotel & Employee Training & DevelopmentBanking sales, Marketing & Construction Ability to Quickly Build Re-pore with PeopleFollowing Federal Regulations Extensive Hotel/Travel & Conference planningListening skills and Quick Problem resolution Fluent in French and Spanish

Accomplishments

Employee of the Year at Thomas Cook Foreign Currency, Washington DC, Employee of the Quarter twice atThe Radisson Hotel, Richmond, Top 3 Personal Banker in the region several times at Bank of America,Richmond

Experience

Sales and Service Representative III 07/2012 to CurrentFirst Citizens Bank Richmond, VA

Dual role of selling bank services inside the branch and processing traditional teller transactions.Generate daily sales from new and existing customers through execution of the branch's marketing and businessdevelopment.Focus on customer satisfaction and retention, deposit products, pre-approved credit cards and fee based services.

Personal Banker 08/2006 to 07/2012Bank of America Richmond, VA

Sold financial products and services for both business and personal accounts (checking, saving accounts, C.D.'s,home equity, credit cards and refinance mortgages).Built trust and deepen relationships by uncovering financial needs. Patients and listening skills a must.Resolve customer service issues quickly ranging from credit card fraud, personal hardship & overdrafts.

Corporate Sales Manager/ VCU Liaison 07/2002 to 08/2006Radisson Hotel Richmond, VA

Negotiated large nationwide accounts (March Madness, Broadway shows, Richmond Folk Festival and manymore), increased revenue in the VCU market by 60% in the first 2 years.Coordinated and directed numerous events at the hotel for Meeting Planners and Medical Executives.Implemented special VIP services and customer survey feedback, which increased our customer service by 58%.Conducted on going networking events at the hotel to build and maintain relationships in the VCU market segment.

Educational Background

Bachelor of Arts: Romance Languages, French & SpanishUniversity of Oregon Eugene, Oregon, US

Studied Abroad program- University of Avignon, FranceStudied Abroad program- Windsor Academy, Seville, Spain

World Travels / Education in World Development.

China, Hong Kong, Malaysia, Singapore, England, Scotland, Many parts of Europe, Morocco, American Samoa,U.S.A East Coast to West Coast, Honduras, Costa Rica and French Polynesia Islands.

Lived in:

Malaysia, Oahu, Maui, Tahiti, BoraBora, France, Spain, West Coast and East Coast.