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Assistant Microsoft Office

Troy, New York, United States
October 03, 2016

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Lisa M. Hebert-Valenti

** *’Neil Street

Troy, New York 12180


Performance-driven, administrative professional with over 15 years of experience in facilitating support services and office management, with additional background in marketing and sales. Demonstrated capabilities in development and execution of procedures for marketing, operational, and financial activities. Strong organizational and communication skills with the ability to independently plan and direct high-level business affairs. Trusted advisor, liaison, and assistant.

2004 – Present Civil Service Employees Association

Assistant to the Director of Organizing

•Provided continuous, high quality support to the Director; coordinated schedule, appointments and travel arrangements for the Director and Statewide Organizers.

•Mediated conflicts among employees and between staff and management, utilizing diplomacy and humor to ensure proper lines of communication critical in addressing a myriad of problems and issues requiring immediate attention and resolve, and if necessary, discipline of staff.

•Prioritized and delegated tasks, provided motivation and direction to create a positive work environment and ensured accurate, on-time completion of work.

•Communication on a daily bases with the Director, Deputy Directors and Statewide Organizers to ensure that the data pertaining to the potential members is current and precise as well as analyzes information in databases to help direct Organizers towards potential campaigns.

2001 – 2004 Civil Service Employees Association

Assistant to the Statewide Treasurer

•Proofed and edited memos, reports and letters; screened calls and communicated directives to Statewide Treasurer and other Statewide Officers.

•Provided administrative support to the Statewide Treasurer, and secondary support to other Statewide Officers in secretary’s absence in areas of calendar management and document preparation.

1993 – 1998 Main Care Energy

Residential Sales

•Analyzed inventory, handled incoming orders, and reviewed forecasts of product requirements.

•Created new system in technical departments for overseeing projects and cost calculations, improving team’s ability to redirect/salvage projects and discuss concerns in advance with customers.

1984 - 1993 NYS Legislature, Bill Drafting Commission


•Duties included answering phones for attorneys and commissioners and typing correspondence to Senate and Assembly members.

•Tracking and research of all new proposed and current Legislation.

Proficiency with Microsoft Office such as Excel, Word, Access and PowerPoint.

Extensive knowledge of computer programs such as Adobe Acrobat, Westlaw, as well as knowledge of Oracle Collaboration Suite, Oracle E-Business Suite and Voter Activation Network (VAN).

Political campaigns that I have volunteered for

2008 – Barack Obama Campaign (Ohio, New Hampshire and New York)

2012 – Barack Obama Campaign (New York)

2008 – AFSCME International Secretary-Treasurer Campaign

2012 – AFSCME International Presidential Campaign

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