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Customer Service Data Entry

Modesto, California, United States
October 03, 2016

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Michelle A. Canales

Modesto, CA *****



Seeking a position where I may use my previous skills and knowledge where I can grow with the company.


Carrington College: A.S. Degree, Criminal Justice San Leandro, CA 02/2015

Bryman College: Diploma, Medical Assisting Hayward, CA 10/2004


Bureau of Security and Investigation Service

President’s List for Academic Excellence

Gang Prevention in Work with Youth

Completed Financial Awareness Course


Basic Elements of Investigation

Introduction of Security

Terrorism and Homeland Security

Organized Crime

Analytical Report Writing

Crime Scene Management

Law Enforcement Tactics

Introduction to Criminal Justice

Criminal Procedures


Microsoft word, PowerPoint and Excel

Professional Attitude

Basic American Sign Language

Excellent communication skills, can-do attitude

Skilled at learning new concepts quickly

Team player


IHSS-In Home Support Service, Modesto, CA 08-16 to Present


Provide care for my sick mother, driving and attending to her doctor appointment, cooking, cleaning and taking her to the grocery store. Managing her medications as needed and checking her vital signs.

Hedy Holmes Staffing, Modesto, CA 04-16 to 06-16

On-Call Employee.

Blue Sky Private Security, Dublin, CA 01-16 to 03-16

Dedicated Security Officer

Patrol by foot, inspect assigned areas to include all public areas, outside building and grounds; check areas for unauthorized persons or vehicles and fire and safety hazards, Write detailed reports for clients of theft, injury, property damage, conditions of the property, Respond to emergency situations promptly, evaluate the nature and severity of the situation, and act accordingly, including calling for outside assistance and interacting with Law Enforcement agencies if necessary. Escort employees or guests as needed.

G4S Secure Solutions, San Francisco, CA 04-15 to 11-15

Correction Protection Officer/CPO

Safeway Retail Store, Ross Cooperate Security Investigation

Investigate and prepare reports on accidents, Operated CCTV and made no suspicious activities occurred, incident and suspicious activities, Provide assistance to customers, employees and visitors in a courteous and professional manner, Performed security patrols of designated areas by foot. Warn violators of rule infractions such as loitering, smoking or carrying forbidden articles. Call the police of presence of unauthorized persons.

Valor Security Services/Universal Protection Services, Hayward, CA 12-14 to 04-15

Public Safety Security Officer

Patrolled the interior area by foot and exterior areas or by vehicle, Using Alpha radio codes to communicate, Execute security services as outlined in site-specific Post orders and directed by Security Management, Engage with the general public to offer assistance and directions, Assist with the general operations of Southland Mall's unique facility, Observe and report suspicious activities and persons, Write detailed narrative reports using company reporting software and Actively enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance.

ManPower Agency, Fremont, CA 04-11 to 09-11

Data Entry Cap

Entering numbers into the system of Bank of America which are the following, stub amounts, check amount, tin rekey, vouchers data entry, scan line rekey and name control.

Adecco Agency, Hayward, CA 03-10 to 05-10

Hanger gripper

Applied plastic grippers on hangers, packed hangers in boxes than placed boxes on pallet, managed to keep my work area clean and organized at all times.

Valero 92, Hayward, CA 03-09 to 08-09

Car Washer/Customer Service

Greeted all customers with a warm, friendly demeanor, vacuumed interior and hand washed exterior of customers vehicles, operated car wash machine, refunded purchases, some cashier experience, maintained and cleaned all work station.

Staff Chex, Hayward, CA 09-08 to 10-08

Customer Service/Receptionist

Provided customer service, screen all incoming calls, assisted HR recruiters in verifying employment, reviewed and corrected test scores on palm pilot, set up applicants to watch safety videos as part of the applicant process, performed various data entry.

U.S. Securities Associates, San Jose, CA 04-08 to 06-08

Security Officer

Operated detecting devices to screen individual and prevented passage of prohibited articles into restricted areas, acting as inspector in the shipping load verification process, Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates, Circulate among visitors, patrons or employees to preserve order, protected property and Assisted the Sr. Security Administrator.

Bay Cites Auto Auction, Hayward, CA 11-05 to 07-06

Switchboard Operator/Receptionist

Provided customer service, operated PBX and a multi-line telephone system, greeted all guest and directed them to their location, handled incoming calls, supervised PA system assuring that only authorization pages were broadcast, received and sorted incoming and outgoing mail, operated a Neo Post mail machine, lane clerk assistant and back office clerk.


First Modesto Apostolic Church, helping the community in food drive, clothes Present

San Francisco Glide Foundation's Soup Kitchen 10/2014

Urban Shield, SWAT training with San Leandro Police Department 06/2014


Jessica L. Babbes, The Secretary of General Staff of U.S. Army 925-***-****

Joseph Barbuscia, Fremont School District Bus Driver 510-***-****

Rodney Reed, Hayward Police Department 510-***-****

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