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Support Human Resource

Mercer Island, Washington, 98040, United States
October 03, 2016

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Andy Huang

* ***** ****, ****** ******, WA *****



Certificate in Human Resource Management

Proven ability to lead, train, and mentor individuals

Emphasis on organization and efficient time management

Strong communication and interpersonal skills gained from leadership experience

Proficient at Microsoft Word, Outlook, Office, ADP, Concur and Citrix

Taken TTSM classes including Managing the Sourcing Desk, Interpreting Resumes, Advanced LinkedIn Search, Effective Emails to Passive Candidates

Fluent in both English and Mandarin Chinese

Military skills that include combat experience: effective teamwork, detail-orientation and decision making


University of Washington, Seattle, WA

Bachelor of Arts in Communications Completed: June 2008

Certification in Human Resources Management Completed: June 2012


MICROSOFT Via EXPERIS/ADITI - Redmond, WA April 2016 – Present

HR Support Analyst

Manage System access and configuration requests

Provide tier 1 process and technical troubleshooting & support to worldwide staffing users & partners

Work with IT on escalated issues & drive to resolution

Communicate issue status to users

Facilitate weekly sync meetings with support model teams as necessary

Manages cases / tickets out of Dynamics CRM instance

Liaison between Microsoft business (Global Talent Acquisition, hiring managers, candidates) and support teams

Perform quarterly user acceptance testing on new features to understand what is coming in the next release

OLYMPUS SPIRATION Via AEROTEK - Redmond, WA May 2015 – April 2016

HR & Recruiting Coordinator

Coordinate candidate interviews schedules for both local and non-local candidates. These schedules can be very complex, often incorporating 8 or 10 different interviewers

Working directly with candidates, coordinate travel for candidates who are outside the Puget Sound Area. Ensure that travel policies are adhered to and that expenses are reimbursed promptly

Post job advertisements on various websites, including the company’s external website. Knowledge of HTML and ADP

Perform HR filing functions, including confidential personnel filing, file audits, and general organizational activities

Coordinate new hire onboarding activities, including new hire tours, paperwork, and E-verify entry on Form I-9

Assist Director of HR and Recruiting on an as-needed basis

95th DIVISION US ARMY - Renton, WA/Iraq June 2001 – Present

Drill Sergeant

Served in Iraq – Engineer attached to 3rd Infantry Division

Battalion UPL (Drug Tester) and Master Driver (Military Vehicle Tester/Licenser)

Provided leadership & mentorship in high stress environment

Planned, coordinated and documented field and in class PowerPoint training; trained over 2,000 soldiers in basic rifle marksmanship, hand to hand combat, drill/ceremony marching, and other common soldier tasks

Managed and maintained records; met all deadlines while maintaining high efficiency

Developed, counseled, disciplined, and provided fitness, morale and welfare support of each soldier

AMAZON Via RYLEM - Seattle, WA January 2015 – April 2015

Recruiting Coordinator (Seasonal)

Supported the College Recruiting Team; include multiple Recruiters throughout the US

Scheduled 50+ interviews per week

Responsible for scheduling all final interviews with the Bar Raisers

Responsible for extending offer letters or rejection letters to the candidates

Provided relationship support by acting as a liaison for the Recruiters to the candidates

Performed other duties as assigned by the recruiting managers

Updated candidate records and requisitions in Applicant Tracking Systems; ICIMS and MRT

MICROSOFT Via RANDSTAD - Renton, WA January 2014 – December 2014

Recruiting Coordinator

Assisted recruiters throughout the hiring process catering to each recruiter’s specific needs and provide administrative support when needed

Coordinated the travel logistics for both internal/external candidates and secure rooms for interviews

Knowledgeable in the Microsoft Applicant Tracking System, E-Rec/RecWeb, Outlook, and SharePoint

Responsible for the implementation and management of all candidate interview logistics according to established service level agreements

Assessed a wide candidate pool and consistently communicate with the hiring team in order to determine availability for the interviews

Organize charity events to boost the morale of the company

STARBUCKS Via ALLIEDBARTON - Tukwila, WA July 2011 – February 2013

Account Manager

Conducted hiring process which included phone screens, interviews, training, and immersion

Maintained and managed company budget income, scheduling, and compliance

Supervised 6 security officers in order to protect life and asset of partners at Starbucks Roasting Plant

Monitored strict access control, reviewed daily activity reports, knowledgeable in Citrix system, and investigated cases through closed-circuit television

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