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Customer Service Representative

Hollywood, Florida, United States
October 03, 2016

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Kelisha Ferguson

Phone: 786-***-****



I am a dynamic professional with versatile customer service, data entry and administrative experience. I am a positive hard worker who is dedicated to the task at hand. With my experience in fast-paced work environment I am eager, adaptable and ready to tackle anything. I have been recognized for hard work and exceptional white glove service.

Experience Menu and Substitution Manager, Fresh Diet October 2014- July 2016

Following my success and hard work as a Customer Service representative, I was promoted to the role of Menu and Substitution Manager a direct liaison between the customer and the culinary team.

Manage menus for Fresh Diet meal plans

Work closely with the culinary team in developing standardized menu selections and substitutions

Communicate with Customer Service team to train on practices and protocols of menu and substitutions

Review daily menus of 3000+ customers to provide customized menu selections based on their dietary profiles

Customer Service Representative, Fresh Diet January 2012- October 2014

Created customer accounts by recording account and billing information

Answered support calls ranging from 50-100 per day

Reviewed more than 50 accounts daily for errors in set up to proactively resolve potential issue Communicated with the logistics and culinary team with any issues on behalf of the customer resolves customer problems by clarifying complaint, determining the cause, explaining the solution and expediting the correction

Accurately captured customer information and completed required data entry

Explained product and offered ongoing support to customers

Administrative Assistant, David Stern Law Firm October 2008- November 2011

Researching publications, past dues and present.

Researching refund checks that were returned from the new papers due to misapplied monies or duplicate payments.

Service released files

Made and prepared the stipulations for files to be transferred to the next law firm.

Directly assisted the President of the Company

Made travel reservations for President, clients and management employees.

Assistant Manager, Wing Stop January 2005 – February 2008

Created schedules based on staffing needs

Processed weekly inventory for ingredients

Handled escalated customer issues

Assisted in training new employees

Responsible for daily bank deposits

Customer Service Representative, Americol March 2004 – August 2005

Answered incoming calls and fielded questions from customers

Followed up on customers’ behalf regarding issues

Explained identify theft protection to customers.

Followed up with customers about their Chase credit cards

Home Health Aide, Helping Hands January 2003 -March 2004

Checked and monitored pulse and respiration rates

Maintained all record keeping for client

Assisted with activities of daily living

Provided companionship and support for a good quality of life

Education Florida School of Careers Certified Home Health Aide 2002 - 2003

Miami Norland Senior High 1998-2002 High School Diploma 1998-2002

Skills Data Entry. Account Management. Administrative Skills. Microsoft Office. Quality Control. Communication Skills. Patience. Dedicated. Versatile.

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