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Business Architect

Charlotte, North Carolina, United States
October 03, 2016

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Tony Olbrich

Wytheville VA *****

***- ***-****

Information Technology Executive

Sr. Business Architect Consultant Program Manager

Highly accomplished Information Technology Professional with extensive experience in IT strategy planning and implementation, business architecture, enterprise architecture, business modeling, organizational process mapping, value stream mapping, requirements analysis, business capability assessments, business intelligence, and project management. Comprehensive background in developing and leading high-performing cross-functional teams on both domestic and international platforms.

Business Architecture

Enterprise Transformation

IT Strategy

Business Intelligence

Lean Six Sigma

Value Stream Mapping

Process Modeling

Requirements Analysis

Agile, SAFe

Waterfall SDLC


Project Management

Professional Experience


Senior Business Architect, Enterprise Architecture

Nominated to provide Business Architecture services to Confidential Fortune 50 organization

Positioned to manage team of five architects responsible for directly supporting Enterprise Marketing and Customer Relationship Management (CRM) – / Marketing Cloud

Consulted with senior marketing, insurance, and banking management to facilitate the development of a multi-year information technology investment roadmap

Produced business architecture used to deliver a targeted marketing system that replaced an obsolete system, significantly increasing speed, volume and campaign sophistication

Facilitated meetings between business areas, systems support, legal counsel and compliance officers to discuss complex issues affecting the sales and service of insurance, banking and securities products; designed a new business process to conduct affiliate marketing

Formulated aspirational state business architecture and business process which will enable the marketing and management of banking firm offers to insurance customers across multiple affiliates nationwide

Created target architecture used to design a new marketing lead processing solution currently under development in a Scaled Agile For Enterprise (SAFe) effort

Developed business architecture used to design and develop two new marketing systems for which patents have been filed

Produced business architecture used in the development of mobile solutions for insurance agents to enable conducting of business outside of their office environment, ensuring expanded functionality and business capability

Collaborated with marketing management to discover business process bottlenecks and organizational structures which impeded the implementation of new strategy, tactics, and programs

Led teams to model complex business processes utilizing BPMN 2.0 within the MEGA HOPEX application to support cross-functional integration in CRM and Marketing Cloud

Provision of input and guidance to mature the business architecture discipline at the client site

Trained three new business architects who are now able to work independently at the client site

Instituted a quality review process of architecture artifacts to ensure compliance to governance and suitability for purpose

Helmed a cross-functional team to assess business capabilities and system solutions for marketing email and customer communications; developed the architectural deliverables and executive summary - an enterprise wide solution with five times the current capacity and triple the redundancy is now being designed


IT Consultant, Independent Contractor January 1999 - present

Conduct needs analysis and recommend solutions to fit the budget and technical expertise of a non-government organization (NGO) in a developing, third world country

Led the implementation of CRM to automate logging of donor email correspondence and on-line donations, reducing duplicate emails by 30% while centralizing donor communications

Project managed the software development of web applications, using Agile methodology, which has tracked and reported on +18,000 orphans in +100 church homes over the last 16 years

Provided end-use training, both on and off-site, for IT systems, audio, photo and video solutions


Project Manager, Sales Support Group & Sales Automation September 2011 – Jan 2012

Recruited as senior-level Sales Operations Project Manager to support multiple CRM automation initiatives

Governance of team efforts of eleven analysts and coordinators to ensure project deliverables met

Officiated over quality assurance program which verified customer data imported into CRM resulting in the removal of +15% erroneous data


Director of Operations

Guided a new installation of CRM (implementing best practices) leading to higher efficiency in donor relationship management; led change management effort

Supervised over 20 IT specialists and support personnel over a 4-year, enterprise-wide, technology renewal initiative that increased staff productivity while reducing IT maintenance costs by 25%

Created design specifications (including API requirements) for a custom software solution (SaaS) for tracking thousands of orphaned and separated children in multiple countries, ensuring that software development aligned with business objectives

Directed User Acceptance Testing (UAT) of a new asset cataloging system which reduced search time by over 300% (database contains over 750,000 image files)

Developed policies and procedures to receive, sort, store and eventually destroy field data, reducing physical storage requirements by 33%

Delivery manager for the development of a child intake system, compliant with UNHCR guidelines, for use in refugee and IDP camps; ensuring all requirements had been researched, defined and met accordingly

Architected new network infrastructure – Gigabit LAN and wireless 802.11n, increased network bandwidth by a factor of 10, facilitating real-time video editing over the network which increased productivity and reduced idle time significantly

Provided the design specifications for the upgrade of all web servers (Apache), workstations and laptops to enhance productivity by increasing speed and reliability in a mixed Windows/IIS/Linux/Apache/OSX environment while maintaining legacy software support

Instrumental in the selection and deployment of new e-commerce solutions, incorporating PayPal API, leading to a significant increase in on-line contributions

Developed UAT to evaluate proposed website and e-commerce modifications to gauge user experience prior to changes going live, thus minimizing potential negative visitor reactions

Education & Credentials

BS, Business Management, Oral Roberts University

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