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Hartford, Connecticut, United States
October 03, 2016

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Ann Benoit

**** ***** ******, *****., ** *****, 413-***-****

Objective: To find a part-time receptionist position.


****-**** ***** *********. ****** General, Springfield, MA

Cashier, stocking shelves and cleaning.

2008-2010 Education Coordinator, Baystate Medical Center/ Tufts University

Coordinated all aspects of the newly established Psychiatry Residency Program. Including interview scheduling with nine doctors, greeting, escorting, taking minutes, Training doctors, social workers on residency evaluation program. Walking candidates through licensing and visa programs as needed. Going to conferences for accreditation purposes. Working closely with the Program Director and the Department Chair. Designing and establishing accreditation required work spaces for the residents. Submitting bi-weekly time cards for the residents. Monitoring working hours of residents in accordance with accreditation standards.

2006-2008 Case Manager, Alcohol and Drug Services of Baystate Medical Center

Provided clinical case management for tenants of “The Kendall”; a supportive housing complex for persons with substance dependence. Worked in collaboration with HAP Housing. Developed treatment plans and helped clients articulate short and long term goals. Directed clients to community resources, facilitated a weekly recovery meeting. Reviewed and ordered site and program materials. Attended trainings for Harm Reduction, Strength Based Counseling and Mental Health Intake Assessment.

2004-2008 Support Staff, Alcohol and Drug Services of Baystate Medical Center

Supervised residents of My Sisters House, Residential Treatment Program on both nights and weekends in a 24 hour structured, daily living program for adult women recovering from substance dependence. Facilitated peer support, guided conflict management skills. Maintained consistent documentation on client behavior for their counselors. Accessed crisis invention as needed for acute physical or mental health issues. Logged medication taken by clients.

2004 Tax Professional, H & R Block, Springfield, MA

Prepared income taxes for new and returning clients. Some investment advising.

2000-2002 Receptionist, Mulberry Law Group

Receptionist for a busy diverse law office. Performed secretarial assignments as needed. Created and linked MS Access database to use in file creation. Purchased and implemented Timeslips legal billing software for four attorneys. Shared office management with two co-workers. Trained new support staff in file management, receptionist and billing duties. Attended multiple MS Word trainings.


2008 Western New England University, Professional Development Certificate, Social Work

2004 Westfield State College, Continuing Education

1990-1994 Western New England University, Finance, Economics, Literature

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