Ruby J. Smith

**** ***** ***** ****

Richmond, TX 77469

346-***-****

SUMMARY OF QUALIFCATIONS:

Customer centered, experienced manager with diverse sales and management

experience. A superior track record of performance through above-quota

results in a high stress industry. A team oriented leader who motivates

members to exceed expectations.

SUMMARY OF SKILLS:

. 20 years experience in marketing, corporate communications

and public relations

. A manager with extraordinary ability to create new accounts

as well as maximize existing accounts by analyzing company

needs and implementing new strategies

. Thorough understanding of the value of integrated marketing

strategies and plans

. Strong managerial, interpersonal and communication skills

. Excellent multi-tasking, organizational, and time-management

skills

. Ability to thrive in a demanding environment requiring a high

degree of deadline-driven

productivity, commitment, adaptability, communication,

initiative and follow-through

. Strong attention to detail and commitment to delivering

quality results

EXPERIENCE:

05/2013-Present Sam's Club

Claims Manager - Richmond, TX

. Process all damage claims & product returns

. Responsible for packing and shipping all product returns back

to the vendors

. Review and track asset recovery and quality of returns

. Determine improvements to our cost structure in returns

. Prepare expense reports

. Ship damaged merchandise and track payments

06/2012-05/2013 A&S TRUCKING

Office Manager - Houston, TX

. Manage, schedule and co-ordinate office functions and

activities for drivers and staff

. Monitor achievement of sales objectives and key

performance indicators

. Review and track daily mileage and gas usage

. Prepare monthly sales summaries and reports

. Control expenses and prepare expense reports

. Assist with preparation and tracking of annual budget

05/2010-05/2012 ALLIED CASH ADVANCE

Manager - Houston, TX

. Responsible for every aspect of the day-to-day operations

of the center

. Responsible for the center operations

. Ensure all transactions are accurate and all policies are

followed

. Marketing, collections, staffing, and banking

responsibilities

. Assist clients in obtaining cash advances and processing

of loan applications

. Establish and maintain superior customer service within the

store by ensuring appropriate customer service principles are

trained and practiced

. Drive the business by directing, planning, developing and

implementing activities that reflect strategic direction

. Direct store management through audits, field visits,

reports, and action plan management

. Evaluate store business results, mentor assistant managers

through P&L reviews, on the job corrections and performance

management

. Oversee staffing and retention on a weekly basis

. Conduct training of current and new associates

. Communicate effectively and openly to share best practices

and resolve issues

10/2007-05/2010 ADVANCE AMERICA

Assistant Manager - Houston, TX

. Responsible for assisting the manager with every aspect

of the day-to-day operations of the center

. Responsible for the center operations when manager is

absent

. Ensure all transactions are accurate and all policies are

followed

. Marketing, collections, and banking responsibilities

. Assist clients in obtaining cash advances and processing

of loan applications

. Establish and maintain superior customer service within the

store by ensuring appropriate customer service principles are

trained and practiced

. Work with store managers to ensure future staffing needs are

met

. Communicate effectively and openly to share best practices

and resolve issues

07/2001-10/2006 MOBIL GAS STATION

Manager - Hammond, IN

. Supervised day-to-day operation of Mobil gas station at 260

and 165th Street, including six associates

. Ensured high environmental standards and deliver customer

satisfaction

. Maintained appropriate inventory levels

. Monitored freshness of inventory, especially perishable food

. Set up/move store displays, rotated stock, and marks

up/marks down merchandise in order to achieve maximum gross

profit and reduce shrink

. Determined and changed gas, dairy, and tobacco prices, to

remain competitive

. Hired, trained, scheduled, disciplined and supervised daily

duties of store Sales Associates/Assistant Managers

. Completed daily accounting paper work and provided daily

reports to corporate accounting

. Made daily bank deposits

. Maintained accurate cigarette, tobacco counts

. Ensured acceptable cash and inventory controls

. Operated gas console and cash register for sale of

merchandise, gas, and lottery tickets

. Maintained excellent customer relations

. Conducted and supervised daily internal and external store

maintenance

. Established and maintained files for all written / email

correspondence, project work, and reports

. Identified best-cost locations; worked with vendors, and in-

house associates, in preparation for events

EDUCATION:

1998 SOUTH SURBURAN COLLEGE East Chicago, IN

Certified Food Administration and Preparation

1980-1984 ROOSEVELT HIGH SCHOOL East Chicago, IN

General Business

REFERENCES: Available upon request

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