Assistant Information
Resume:
Shana L. Gibson
WORK EXPERIENCE:
*/****-*/**** ***** Hyundai of Seekonk
Making outbound calls daily - some cold calling
• Sending emails as soon as a lead came in
• Setting customers appointments to come into the dealership, and making sure all questions and concerns are answered
• Keeping track of all leads, including -calls and emails
6/2013 - 12/2014 Pride Hyundai – Seekonk, MA
• Made extensive outbound calls daily – including “cold calling” leads
• Ensure dealership obtained customer inquiries before they chose another dealership
• Assisted customers in setting appointments to visit the dealership
• Called/emailed existing prospects to follow up with their inquiries
• Input information daily
• Kept track of calls, emails, and appointments
7/2010 – 2/2012 Herb Chambers – Seekonk, MA
• Greeted customers and assisted them by providing the information needed or referring
them to the correct staff member
• Operated the telephone switchboard by answering incoming calls, transferring callers to
appropriate personnel, taking messages and using the paging system
1/2015-4/2015 First Hyundai - N.Attleboro MA
• Making outbound calls daily - some cold calling
• Sending emails as soon as a lead came in
• Setting customers appointments to come into the dealership, and making sure all questions and concerns are answered
• Keeping track of all leads, including -calls and emails
6/2013 - 12/2014 Pride Hyundai – Seekonk, MA
• Made extensive outbound calls daily – including “cold calling” leads
• Ensure dealership obtained customer inquiries before they chose another dealership
• Assisted customers in setting appointments to visit the dealership
• Called/emailed existing prospects to follow up with their inquiries
• Input information daily
• Kept track of calls, emails, and appointments
7/2010 – 2/2012 Herb Chambers – Seekonk, MA
• Greeted customers and assisted them by providing the information needed or referring
them to the correct staff member
• Operated the telephone switchboard by answering incoming calls, transferring callers to
appropriate personnel, taking messages and using the paging system
• Documented customers who come into the dealership, noting basic demographic
information and contact information
• Handled and processed payments along with updating dealership records.
• Computed and recorded transaction totals
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are
correct and that there is adequate change, as well as reconciling the cash drawer at the
end of the shift
• Issued receipts, refunds, credits, or change due to customers
• Compiled and maintained reports and records
2000 – 2009 Adler Pollock & Sheehan P.C. – Providence, RI
Office Receptionist/Assistant
•
Received phone calls, determined the nature of the calls and directed callers
to the appropriate department; successfully arranged appointments between
clients and employees; gathered detailed messages; operated multi-lined
switchboard
•
Varied office assistant duties including: word processing; monitored facsimile
machine & other office equipment, in charge of all conference rooms and
scheduling clients’ appointments
•
Mail room duties including: distributing and sorting incoming and interoffice
mail; retrieving and delivering in-house mail to various work stations,
preparing all outgoing FedEx material
•
Responsible for break room facilities: ordered various supplies, facilitated
setting up and ordering lunches and dinners for client meetings
1985 – 1988 EDUCATION - Cumberland High School - Cumberland, RI
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