Customer Service Management

MARIA BARRETO

*****.*******.****@*****.***

https://www.linkedin.com/pub/maria-barreto/6b/604/aa2

Phone: 954-***-****

Senior level credit and collections analyst with a proven track record for managing large-scale collections activities that have saved employers several millions of dollars. Skilfully negotiates and enforces collections activities and expedites the clearance on delinquent accounts. Expertise combines a proficiency in developing and designing management reports, along with a solid project coordination skills and exceptional research, analysis and accounting abilities. Efficiently manages departmental operations, exercising strong organizational and people management skills.

Core Competencies

Extensive knowledge of collections & credit regulations, procedures and operations

Performing through credit analyses, research financial histories, and review account status as prerequisite to qualifying new account and authorizing the extension and /or increase on lines of credits.

Conducting in-depth research and interacting with external collection agencies in effort to track and resolve outstanding account delinquencies to ensure a high recovery.

Resolving difficult collection issues through means of direct client contact/travel internationally or nationally if needed.

Distributing correspondence to various branches for resolution on severely delinquent accounts, and preparing monthly status reports for senior management review.

Working collaboratively with all impacted departments to ensure conformance with company-wide accounting guidelines, procedure and reporting activities.

Good leadership skills with an ability to work in a fast paced working environment as well as knowledge of mathematical concepts with strong administration and management skills

Career Highlights

Handled complex, computerized collections activities for a global leader in power solutions for the marine and energy markets.

Surpassed the company’s DSO target for the year for Central & Caribbean from 97 days overdue/target 62 to 54.(Lowest ever recorded).

Effectively managed a pre-collations portfolio for 1,200 accounts including corporate and partnerships, government and private sector, with a combine value of $25M USD.

Trained personnel from Central and Caribbean on newly implemented software programs

Reversed carrying charges and approved write-off transactions of up to $10K on delinquent accounts exceeding one year based on analysis of estimated liquidation value.

Skills –

Great customer service

Fluent in Spanish

Proficient in major computer applications like Microsoft Word, Advance Excel and PowerPoint, Quick-books, SAP/ WEP (WE ECC-Production module),Qlik-View access point, IBM AS 400, Net Suite, Sugar.

Education –

Associate Degree in Business Administration

Queens Borough College

Queens, New York - 1991

EXPERIENCE

Wartsila, North America, Inc.

Credit Controller/USA & SU-CCA

Central and Caribbean

Fort Lauderdale, Florida Jan. 2014 – Sept. 2016

Responsible for the collections of two portfolios SU-CCA of approximately $30M EUR & USA of $11.5M EUR.

Research and prepared credit approval files up to $100K Euros for new customers to the account managers.

Supervise collections Specialists

Represent Collection team during all interdepartmental meetings

Met with process stake holders to communicate pain points and recommend remediation options for discussion.

Review all refunds, tax credit and adjustments recommended

Maintain monthly collection reports analysed trends and impacts on A/R

Prepared daily-weekly-monthly-quarterly collections metrics

Quarterly Run-book

Monthly reports to Area controllers

Bad debt provision report

Worked with sales team on accounts with delinquent balances on a by weekly and monthly basis

Prepared power point presentation

For the region performance/Travel overseas to visit customer on collections efforts

Claims and disputes.

Modernizing Medicine

Billing Temp.

Boca Raton, Florida Aug. 2013 - Jan. 2014

Receives payments and posts amount paid to customer account.

Monthly Revenue Recognition-Monthly posting of journal entries credit card. payments/Records information about financial status of customer and status of collection efforts.

Posting of credits/Verify Sale orders for billing/Calls customers in attempt to determine reason for overdue payments.

Reviewed terms with customer and notified Controller and/or CFO if customer failed to respond.

Follow-up to ensure payments are received on a timely and agreed upon basis

Ensure all paperwork is prepared and submitted in accordance with the terms and conditions of the contract.

Garda Cash Logistics Feb. 2011 – Jul 2013

Credit & Collections Analyst Supervisor

Boca Raton, Florida.

Responsible for National & Retail accounts with a portfolio of $20M assessing the credit risk and viability of a potential and existing client.

Established & research credit history to potential customers in order to provide credit limit

Lead the AR, Credit and Collections departments effectively while developing the staff and creating an environment to motivate them to optimize their performance and professional growth

Utilized current tools and new procedures to maximize the department’s effectiveness and efficiency

Transitioned across the nation 3 departments due to company relocation

Recruited, trained and managed a staff of 7.

Managed AR, including cash Application, collections and the credit department

Reviewed and approved on a monthly base nearly 1MM of credit adjustments through general ledger classifications due to operational, service and billing complications while maximizing reported directly to Area controller.

Files disputes for invalid charge-backs and past due invoices.

MSHS Motor Services Hugo Stamp

Accounts Receivables Administrator

Ft. Lauderdale, Florida. Jul. 2008 – Nov. 2011

Preparation, Processing, and timely posting of daily cash deposits received via credit card, wires, counter deposits

Process billings to customers once job has been completed. Review billings for proper sales tax, commission, destination code, general ledger coding

Evaluate financial and monetary documents and statements.

Expand pro-forma documents and cash flow projections.

Findings certificates and other necessary documents and arrange individual and autonomous recommendations on suitability of giving way credits for customers

Responsible for establishing and servicing special customers' accounts

Set up new customers in system and send credit application to customers

Follow up on credit references provided on credit application in to order to establish appropriate term based on jobs or quotes in system and credit history of customer

Handling of special credit arrangements such as joint checks, personal guaranty

Review customer inquiries regarding statement or invoices

Research past due invoices which appear on aging report and communicate with customers with follow up phone calls/second mailing, if necessary and refer non-collectable accounts for collections, write-off, or alternative action

Communicate with customers on any and all accounts receivables issues (short pays, charge-backs, price dispute, return deposits, job issues, open invoices, aged balance

Coordinates collection efforts/ Maintain accounts receivable files.

Update files credit applications

Follow up on credit references provided on credit application in to order to establish appropriate terms based on jobs or quotes in system and credit history of customer.

Investigate and resolve customer queries.

Receiving and preparing trade references for customers.

Reporting to managers when inquiries are made on customer account such as payment history, credit limits and account performances

Aging reports in detail and departments for MSHS & GCS to be completed by the 15th of each month and distribute to management for distribution.

Airstron, Inc.

Collections Manager

Fort Lauderdale, Florida. Aug. 2007 – July 2008

Assist credit specialist in accepting and denying loan applications.

Handle responsibilities of analysing and verifying financial information like monthly financial statements, management accounts and cash flow statements.

Preparation, Processing, and timely posting of daily cash deposits received via credit card, wires, counter deposits.

Process billings to customers once job has been completed.

Set up new customers in system and send credit application to customers.

Review customer inquiries regarding statement or invoices Responsible for receiving data like financial statements, investigation sheets and agency reports.

Responsible for preparing and verifying documentation such as bank/trades references and D&B reporting for credit approval.

Research past due invoices which appear on aging report and communicate with customers with follow up phone call/second mailing, if necessary and refer non-collectable accounts for collections, write-off, or alternative actions.

Communicate with customers on any and all accounts receivables issues.

Coordinates collection efforts/Maintain accounts receivable files/Update credit files. Applications.

Collection calls/Extensive customer service.

File notice to owners and liens when approved by management/Assist management in the formulation of credit policies and related special projects/General Ledger.

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