Administrative Assistant Customer Service

ELIZABETH ESCOTTO

*** **** *****, ***********, ** L5B 3Z4 C: 514-***-**** *********@*******.*** SUMMARY

Seeking a position where my 12 years of business management experience will help running operations efficiently, by offering support with professionalism and particular attention to details and problem solving. Productive worker with a solid work ethic, highly adaptable, positive, patient, responsible, and excellent team player opened to new ideas. Highly analytical and organized. Confident and hard working employee, who is committed to learn and achieve excellence. Energetic performer with a cheerful disposition and positive attitude and who enjoys working with diverse groups of people.

HIGHLIGHTS

o Management of agendas, calendars,

schedules, board meetings, presentations.

o Travel accommodations such as booking

flights, hotels, car rentals, restaurants, venues, workshops and seminars including press,

telephonic and videoconferences.

o Data base optimization and necessary

updates using any platform.

o Creation of memos, letters, excel reports, PPP

and minutes.

o Marketing materials and designs updates

and revision of website, CRM and social

media.

o Phone call inquires, requests, emails and

regular mail screening held with discretion.

o Control of invoices, travel expenses,

bookkeeping, payment arrangements,

controlled cash and electronic bank

transfers, payable and receivable accounts,

receipts, invoices and payment orders such

as suppliers, services, grants, contributions,

allocations and payroll.

ACCOMPLISHMENTS

o First young woman to held a position as Link for the President Felipe Calderon by implementing a campaign including celebrities and gaining 17% more points to get young voters in the presidential election.

o 5 promotions in a lapse of 2.5 years within Onis Vida by conducting presentations to lead unparalleled agreements with Federal Government trades.

o Signed a contract for 5 million pesos after achieving a tender for education regarding electronic white boards for one state.

o 7 placement offers after graduating from ELT at Sheridan Collage ever recorded. o Proven exemplary goal achievements and wining every single monthly award within Just Energy and receiving unprecedented personal emails from the CEO, Directors and shareholders from USA & Canada.

EXPERIENCE

12/2015 to Current Bilingual Energy Advisor

Just Energy Mississauga, ON

11/2014 to 12/2015 Collections Account Representative Trend Financial Etobicoke, ON

07/2014 to 11/2014 Marketing & Administrative Assistant Mississauga board of Trade Mississauga, ON

07/2012 to 04/2014 Administrative Volunteer

PPL Connection & SPCA Montreal, QC

02/2009 to 04/2012 CEO PA & Executive Assistant

Onis Vida Mexico City, MX

01/2008 to 01/2009 VP PA & Executive Administrative Assistant Anaya Legal Advisory Specialized Mexico City, MX 12/2006 to 12/2007 Chief at Social Communications

National Support for the Solidarity Enterprises Mexico City, MX 01/2005 to 12/2006 Social Communications Secretariat Director State Directive Committee Mexico City, MX

07/2004 to 12/2004 President's Personal Assistant

State Directive Committee Mexico City, MX

EDUCATION

2014 Certificate: MBOT (COOP) Certificate of Appreciation for an exceptional volunteer

2014 Diploma: ELT

Sheridan Collage Mississauga, ON, Canada

2004 Business and Management Administration

La Salle University Mexico City, MX, Mexico

LANGUAGES Spanish (Native)

English (Fluent spoken and written)

SKILLS

o Excellent communication skills, developed through experience in customer service, marketing, legal, administrative and government positions. o Proficient computer literacy proven through work experience in spreadsheet tabulations, PPP, CRM's, social media coordination by using Microsoft Office or Apple Macintosh. o Exceptional management control skills developed through work, offering problem solving, adaptability, collaboration, strong work ethic, time management, critical thinking, self- confidence, handling pressure, leadership and creativity. o Flexible team player who prospers in a fast-paced work environment based on past experience balancing a full course load with a full or part-time job, available to work weekends.

o Proficient user of Word, Excel, PPP, Outlook, Internet and Social Media processing. o Advanced bookkeeping, data upgrade, and schedule management systems. REFERENCES Upon request

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