Customer Service
Resume:
Alexi N. Klein
Buford, GA 30519
**************@*****.***
EDUCATION:
University of North Georgia- Dahlonega, GA, August 2016
Bachelor of Science in Psychology, Biology Minor
EMPLOYMENT:
Workout Anytime Franchising Corporate Office- Alpharetta, GA
Administrative Assistant, June 2016- September 2016
Assist VP of Operations in doing daily projects/task for the company
Answer incoming customer service phone calls
Provide a friendly greeting for guest coming into the office for meetings
Assist with management of franchise database and corporate drop box filing system.
Audit and management of franchisee corporate files for franchising company.
Assisting with Franchise Training preparation and attendance
Assist in organizing, updating, and maintaining outlook emailing system
Order supplies for the office
Help maintain the office break room
Ordering of catering for training and meetings
University of North Georgia Undergraduate Admissions- Dahlonega, GA
Student Office Assistant, May 2015- May 2016
Verified, scanned and created profiles for UNG- Dahlonega Campus applicants and high school transcripts for all campus locations received from students
Kept track of holds, application fees and confirmation deposits
Sent acceptance or other decision letters to students
Student Ambassador, August 2015- May 2016
Gave guided group tours (approximately 35 people) around campus
Provided detailed history and information about UNG Dahlonega campus to prospective students
Answered any questions about being a student at UNG
Involved in Freshman Orientation and Open House
LifeWorks Counseling- Dahlonega & Gainesville, GA
Student Intern, 150 hours, Aug. 2015- Dec. 2015
Performed and typed up evaluations on group session clients
Taught several group session classes on anger management and substance abuse after shadowing two to three classes a week
Reported client’s attendance and performance to probation office
Dick’s Sporting Goods- Buford, GA & Cumming, GA
CSS- Customer Service Specialist, June 2014- Apr. 2015
In charge of till and safe counts
Prepared bank deposits for the store
Organized documents for audits and closing till paperwork
Cashier, June 2014- Apr. 2015
Responsible for processing transactions and keeping sales floor neat
LEADERSHIP EXPERIENCE:
Corps of Cadet Staff member, in charge of accountability for 1st Battalion troops (approximately 200 people), August 2013-December 2013
Clerk, in charge of accountability of troops/supplies in company, for Foxtrot Company in the ROTC Program at University of North Georgia, August 2012-May 2013
Recruiting for University of North Georgia Corps of Cadets at Georgia Girls State, Summer 2013
SKILLS:
Statistical Package for Social Sciences, SPSS System
CITI Certified in Social & Behavioral Research (2015)
CITI Certified in Animal Care and Use (IACUC), Working with Mice in Research (2015)
Microsoft Word, Excel, and PowerPoint
Entry-level Outlook Email Administrative Skills
oHelped maintain, manage, and update Workout Anytime email accounts for the company as a whole.
AWARDS:
Graduated Non-Commission Office Academy at University of North Georgia, Summer 2013
REFERENCES
Steven Strickland
CEO of Workout Anytime Franchising, Inc.
Martha Fauscett
University of North Georgia
Undergraduate Admissions Associate
Melinda Maxwell
University of North Georgia
Director of Graduate Admissions
Mylene Hallaran, MS, LPC
LifeWorks Counseling, Inc.
Family Violence Intervention Program, Anger Management Program, and Counselor
Shawn Hallaran, CHt
Lifeworks Counseling, Inc.
Substance Abuse Program and Hypnotherapist
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