Rodney C. Merritt 719-***-**** acwud2@r.postjobfree.com

PROFESSIONAL SUMMARY

Military Veteran with 3 years of proven experience developing/managing teams and outcomes.

Comprehensive background in leadership and team cohesion derived from conducting domestic

and global operations in Germany. Career supported by extensive achievements/work experiences.

Leadership Detailed Oriented Organization/Communication

Management Training and Development Microsoft Office

Team Work Policy Implementation 65 wpm / 10 key by touch

PROFESSIONAL EXPERIENCE

MarketABroker Customer Service Representative/Lead Generator Colorado Springs, CO

Developed new business via telephone and mass communication to introduce MarketABroker

solution and identify appropriate brokers

Created new leads by researching and identifying potential prospects while following up on

newly acquired leads

Professionally resolved any customer dispute in a professional and timely manner

FirstSource Customer Service Representative Colorado Springs, CO

Efficiently managed high volume challenging calls from credit card customers

Skillfully addressed/resolved necessary domestic and international queries and inquiries

regarding credit card issues

Professionally resolved any customer dispute in a professional and timely manner

Alorica Customer Retention Representative Colorado Springs, CO

Responsible to keep customers happy and keep them using the companys services or products

Inbound retention/customer service inquiries regarding credit reports/scores, credit

monitoring, and credit dispute.

Exemplary influx of inbound adaptation abilities via targeted discovery/overcoming

objections to retain customer business.

Accurate data entry and follow up disposition of all call activity.

Las Vegas Review Journal Retention/Collection Representative Las Vegas, NV

Negotiated past due customer accounts with focus on collections and/or retention.

High influx of inbound calls for reconciliation and collection of delinquent accounts.

Prevent loss/increased profitability via negotiation, consistently achieving a 70% recovery

rate.

Verify account information/process credit card payments over the phone

Williams Sonoma Customer Service/Sales Rep Las Vegas, NV

Addressed and resolved customer concerns regarding product and delivery information

Provide product information, review alternative solutions if an item is out of stock and

place orders for the customer.

Yardi Systems OffSite Leasing Agent Dallas, TX

Responsible to coordinate between new renters and management

Addressed and resolve inbound inquiries at all phases of leasing process.

Utilized Yardi System/Voyager Software

Ensure that the applicant had sign the contract and understands the terms and conditions.

The Regus Group Sales Consultant (Office/Virtual Office Solutions) Addison, TX

Inbound/outbound calls to prospective clients to qualify and close business

Manage sales process: lead/inquiry development negotiate/ close deals with prospective

clients

Accurately/efficiently deal with sales enquiries in a timely manner and record notes clearly

in CRM systems

Crescent ProcessingEncore Payment Systems Corporate Sales Recruiter Dallas, TX

Recruit, interview, qualify candidates for commissionbased outside sales positions

Scheduled interviews, completed references/criminal background checks

Conducted multimedia training classes (via laptop) for newly hired sales recruits

United States Army Radio/Telephone Communication Specialist Various Locations

Operation, maintenance, installation, and repair of radio/telephone communications equipment.

Supervised operations and team members in operation, repair and installation of

communications gear and multichannel equipment.

Troubleshooting and repair of different and various systems of communications for vehicles

and stationary Army base operations

EDUCATION / CERTIFICATIONS

School

High School Diploma, Mainland High School, Daytona Beach, FL

Radio and Telephone Communication School, Fort Bliss, TX

US Army Combat Lifesaver Course, Fort Bliss, TX

AWARDS

US Army Ribbon US Army Overseas Ribbon

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