Quality Assurance Customer Service
Resume:
Walter Jimenez Magana
Laguna Niguel, CA
****************@*****.***
Skills:
Three years Software Testing Experience
Analytical and Problem solving
Gameplay
Technical Documentation
Customer Service
Three years IT Sales (IT Backup/Storage, hardware/software SAN, Disk to Disk backup, NAS)
Seven years of Sales Experience
Bi-lingual Spanish
Black Box Testing
Regression Testing
Education:
Candidate: December 2015 ITT Technical Institute Orange, CA
Associate of Science - Software Development
Work History:
June-July 2016 Blizzard Entertainment Irvine, CA
Quality Assurance Analyst
Tested Blizzard Websites (Multiple Devices) including browser and devise compatibility testing.
Tested on World of Warcraft and HearthStone. Provided well thought out and constructive game play feedback
Document system defects and report bugs/issues onto Jira
Ensured clear and consistent communication was maintained between development, production, and operations teams.
Error reporting and documentation of test results.
Verified the resolution of issues through to the end of the testing process.
October 2015 – Feb 2016 Project based
Taco Bell Corporation (Yum Brands) Irvine, CA
Quality Assurance Analyst
Responsible for: quality assurance, testing, and reporting
Reported defects or issues and follow up with Software Development team
Produced defect logs, status reports, and test tracking via test defect tracking tool
Participated in formal and informal reviews to determine product quality, and the development of quality assurance plans.
August 2011-November 2012 Activision/Volt Santa Monica, CA
Contract
Quality Assurance/Game Tester for Call of Duty Black Ops 2 and Call of Duty Modern Warfare 3
Checked for bugs, literature content, glitches, maps, gameplay, and kill/death ratio on the “Elite” website and PS3/Xbox 360 “Elite”
Tested 2 New Maps (2 3-day Projects) / Tested 3 new Maps (2 Week Project) / Film Capturing and New Maps (2 Week Project)
Provided qualitative feedback insight as to the playability of a title
Identified, classified and tested new features and issues
Monitored and tracked resolution of defects, coordinating with developers in order to prevent, report, and resolve defects.
April 2011- May 2011 Robert Half Technology Irvine, CA
Contract
Tested “Android” Phone to ensure a flawless user experience by thoroughly checking for and reporting bugs to the team.
February 2008- March 2011 MR2 Solutions Irvine, CA
Marketing Coordinator / Inside Sales
Handled accounts, prepared quotes for clients.
Marketing, sent emails, promoted Lunch n Learn seminars and Online Webex’s and promoted Data Center events.
200-250 Calls per day for Quarterly Seminars for clients, events were between 20-80 clients with 8 Seminars per year.
Onsite shadowing of the IT specialist to help with closing deals.
February 2004- February 2007 Millennia Mortgage Lake Forest, CA
Mortgage Assistant Coordinator / Loan Officer
Qualified each new lead, and set up business for the Sr. Loan Officer.
200-250 Calls per day toward new business.
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