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Customer Service Office

Lake City, Florida, United States
October 01, 2016

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Barbara Creeley

*** ** ******* ****.

Lake City, Fl. 32025


My professional career has been in customer service fields. I worked in customer service management for two years. I have always enjoyed working with the public and meeting new people. I like to be challenged while learning new skills along the way. I give 100% at all times and make sure the person I am dealing with at the time is completely satisfied and happy through the entire transaction. Looking for a position that will be rewarding and offer forward movement.


Entered data into computer. Answered phone calls took care of customer issues. Took messages and transferred calls to appropriate person to help the person on the phone. Some Excel and Word.

08/2016 TO Present

Serv Pro


Clean Out Burn Outs

Clean Mold Jobs

Clean Carpets

01/2011 TO 07/2015

Suwannee Hardware & Feed

Bookkeeper, Cashier, Stocker


End of day books

End of month books

Accounts payable and accounts receivable.

Figured store taxes

Stock shelves ordered inventory.

Entered data into computer. Helped with putting special events on store page.

01/2001 To 06/2010

Lowes Home Improvement Store

Credit coordinator/ SOS Clerk / Cash Office

Phone operator and customer service associate.

Commercial Credit dealt with the contractors took their

Worked in the Cash Office as needed counted down registers. Prepared them for the next business day. Prepared deposits called in change orders to replenish the safe.

Separated coupons sent them off to correct vendors for credit.

Loaned money to registers as needed. Got change for registers as well.

Customer Service Manager

Cashier as needed.

Over special order sales when they were returned. Called vendors for credit. If credit wasn't issued I would place product on floor for resale. Input data into computer as to where it was located. Why we couldn't receive credit. Kept data updated as to lowering prices and moving product around on floor. This was an audit issue.

Filled paperwork out for returned checks took them to States Attorney's Office for collection.

Was also responsible for credit card charge backs. Would contact credit card companies to try to recover losses due to credit card charge backs.


Head Bookkeeper

Started out as a casher.

Helped in pricing.

Got promoted to Bookkeeper then shortly after to Head Bookkeeper.

Sorted coupons sent off to vendors to get credit.

Made schedules for cashiers and bag boys.

Cashed payroll checks also cashed personal checks for customers.

Counted down registers got them ready for the next shift.

Sent out certified letters for returned checks. Prepared paperwork took them to States Attorney's Office for collection.

Ran lottery machine counted down register for lottery. Counted lottery tickets run lottery reports.

Run end of day reports closed out books for the day. Prepared deposits. called bank ordered change for store.


High School Diploma


Terri Wise: Admin. Asst. Sr. at Lockheed Martin

13265 54th Lane N WPB, FL. 33411


Brenna Carter Hewett: Legal Assistant at Public Defenders Office

Forest Country RD Lake City, Fl. 32024


Sandy Markham: Clerk of Courts Office

Hwy 252 Lake City, Fl. 32025


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