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Manager Professional Experience

New York, New York, United States
October 01, 2016

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Debra A. Williams 347-***-****

Administrative Office Manager

10+ years in advancing Office Administrator/Operations Support Coordinator position in 6 distinct industry environments: Capital Investment, Banking and Finance, Government Administration, Transportation and Logistics, Health and Fitness, Retail Beauty.

Skilled in organizational turn-around, launching start-ups, joint integration and growth. Process business challenges in fast-paced, high-pressure environments using patience, empathy, sound judgment, balanced decision-making, creativity, strong work ethics, dedication, and integrity. Experienced in developing and launching marketing programs to increase patronage, market growth, and profitability. Masterful at applying sales know-how and client relations excellence to achieve organizational goals. Direct the recruiting, training and development of staff members. Estimate operating needs and costs, prepare and execute budgets, and contribute to workable short and long term productivity objectives. Motivate personnel to set higher goals and achieve greater success. Establish and maintain an excellent rapport with all levels of staff and management.

Core Competencies

Project Management, Budget Management, Team Leadership, Analysis and Research, Branding, Writing, Community Outreach, Relationship Building, Office Management, Records and Information Management

Professional Experience

Manager Nu Tribe Hair Grooming Salon Sep 2006 – Present

Goal: Came on board to devise new approach to address and upgrade corporations’ time management and scheduling process, give a face-lift to marketing program, and create a higher-performing environment.


1. Coordinate community outreach projects and affairs. Oversee promotional and marketing events.

2. Conduct software training. Maintain company database, inventory and accounting system. Sustain tracking and check/balance system for vendors, suppliers, customers. Modify electronic records. Design, renew, revise and sustain business website and webpage content.

3. Outline and trace the financial transactions of the business. Produce thorough company profit and loss report.

Results: Through challenging economic conditions, revamped business marketing strategy, resulting in 50% increase in profits, 35% boost in clientele.

Enrollment Agent II TSA-MorphoTrust USA Dec 2013 – Aug 2015

Goal: Boost membership and renewal in TSA Pre program, Transportation Workers Identification Credentials Program, and Hazardous Materials Endorsement Threat Assessment Program at JFK International Airport, Hartsfield-Jackson Atlanta International Airport, and Universal Enrollment Service Centers in Columbia, South Carolina, and Tampa, Florida.


1. Provided program information and updates to internal and external customers.

2. Input biographical information, captured biometric fingerprints for background checks. Verified customer identity information, scan required documents into database system.

3. Performed basic maintenance and troubleshot issues with fingerprinting equipment, including computer hardware and software. Submitted daily activity reports, updated and revised excel data sheet, assign/reset passwords and pin numbers. Monitored time keeping, shift schedules, card stock control, equipment inventory, supply requisitions and card activation.

Results: Effectively registered and credentialed 21,000 applicants from December 2013 through August 2015. The number of members grew from 1 million in March 2015 to 2.7 million by July 2016.

Debra A. Williams 347-***-****

Professional Experience

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Assistant Manager Diamond Gym Fitness Center Feb 2001 – Aug 2006

Goal: Worked together with Owner/Manager, to establish industry standing, and operate the newly developed, Fitness and Boxing Center. Met the challenges, and satisfactions, to launch the Southeast Queens community’s initial fitness and health resource, and cultivated a landmark reputation.


1. Conducted extensive local demographic research, determined target audience, developed brand and marketing profile. Created advertising campaigns, and designed promotional flyers. Leveraged strong community relationships and personal credibility to attract new members. Enhanced new and renewal registrations, resulted in 100% membership retention rate over two years period.

2. Directed team of three employees, who consistently interacted with clients, and had a 100% client-retention rate over five years. Trained staff on the correct way to provide a great customer experience, and improved customer satisfaction survey scores 32%.

3. Evaluated and screened staff members for employment (fitness instructors, sales staff, housekeeping workers). Organized staff meetings, coordinated training sessions. Maintained, and updated database, back-up and filing system.

Results: Achieved 75% increase in sales profits, 50% boost in membership enrollment quotas.

Additional Professional Experience

Event Coordinator Events-A-Plenty

ID Media Program Support Specialist Federal Aviation Administration

Warranty Coordinator LIRR/Bombardier Transportation

Research Executive Assistant Alliance Capital Management, LP

Office Manager Intelisys Electronic Commerce, LLC

Database/Records & Information Manager JP Morgan Chase & Company


Associates of Arts Cornell University New York, New York

Technology Skills

Micro Soft Suite, Quick Books, Act, Peachtree, Maximo, Millennium Data, Lotus Notes, Word Perfect

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