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Customer Service Quality Control

Location:
La Habra, California, 90631, United States
Salary:
25.00 hr
Posted:
October 01, 2016

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**** **** **** **. • LA HABRA, CA. ***** • CELL: 562-***-**** HOME:562 ***-**** acwu8g@r.postjobfree.com

GERARDO CEDILLO

OBJECTIVE

To continue working in Assembler Technician creating effective and positive results in a time-sensitive environment. To utilize my troubleshooting and analytical skills, along with my mechanical seal knowledge within the refining industry in constructive ways to improve pump life which is the goal to benefit the company. Very aware and experienced to every activity concerning the shop and/or office stemming from raw material, finished products, quality control, repair/assembly, customer service, and design drawings. My plans regarding work duties and tasks are always shared with my seniors as well as my juniors. Feedback from both sides is always accepted to be used to better myself and the company. My goals also involve training and giving tips to new comers in the industry.

WORK EXPERIENCE

[ Jan. 2007- Jan 2012] John Crane Inc (Rotating Equipment ) Cerritos, Ca

Service Repair/Assembler 1st & 2nd Shift

Tear down, inspect, and analyze seals for failure onsite

Install and uninstall seals on/from pumps

Troubleshoot seal/pump problems onsite

Provide customer support when salesman is unavailable

Propose seal and/or material upgrades

Manage Interface program (customer reliability tracker for pumps and their MTBF and MTBR)

Provide As-found condition reports for regular repairs

Provide Seal Failure Analysis reports for critical seals/pumps

Manage and Enforce Environmental Health & Safety Group and procedures (EHS)

Manage Plant Continuous Improvement

Worked and Certified John Crane Inc. Cerritos Branch to ISO14001 & OHSAS 18001

Implemented the 24, 48, and 72 hour turnaround business practice

Supervise and track 24, 48, and 72 hour on-time repairs and new orders

Track and Count all jobs shipped (Weekly and Monthly) on system and excel charts for on-time delivery

Conduct and schedule weekly meetings and employee presentations

Work with Sales to meet time-sensitive turnarounds (Repairs, New Orders, Single parts)

Implemented and enforced Pure Safety employee training up keeping Safety log

Track payroll and attendance records of all employees

Quality Control Inspection

Suggested and helped CAD designers with ideas for seal designs

Inventory Control - MRP/ERP

Precision Assembler

Mills/lathes/Grinders/Lapping

Precision Assembly Pumps/Repairs Mixers, Gould’s pump

On Call 24/7

[Dec.2000- Jan. 2007] C. Lee Cook Compressor (Reciprocating Compressor) Santa Fe Springs, Ca.

Shop Supervisor

Repair incoming Packing Cases un loaders, Cook Manley Valves

Root cause of failure mechanical seal / Pumps improving pump life

Warehouse/Received/Shipping

Rider Bands/Piston Rings

Inspection (incoming and outgoing) Report

Lathe/Grinder Operator/Lapping

CNC Operator

New Employee Training

Worked with Sales to meet time-sensitive orders

Inventory Control

Precision Assembly & Air test as well Valves, Packing cases, Gas Compressors.

On Call 24/7

[June. 1978- Dec. 2000] Flowserve Corp. (Rotating Equipment) Rancho Dominguez, Ca.

Shop Supervisor

Tear down, inspect, and analyze seals for failure onsite

Install and uninstall seals onto and from pumps

Troubleshoot seal/pump problems onsite to improve life

Provide customer support when salesman is unavailable

Propose seal and/or material upgrades

Manage Flowstar program (customer reliability tracker for pumps and their MTBF and MTBR)

Provide As-Found Condition reports for regular repairs

Provide Seal Failure Analysis reports for critical seals/pumps

Order Entry AS/400

Provided Quotes for Customers

Warehouse/Received

Repaired incoming seal to meet deadlines

Lathe / Mill / Carbon Operator /Lapping / Grinder

Worked with Sales and off site Customers

Managed up to 15 people as Group Leader

Quality Control Inspection

Suggested and helped CAD designers with ideas for seal designs

Precision Assembly of all FSD products

Met Company Goals for on-time shipment w/target Dollar

Pump Training IDP/Gould’s pump, Spilt Case pumps.

Disassemble and assemble and test at shop or at customer site

Trained new employees up keeping Safety log

ISO 9001 Certified

On Call 24/7

EDUCATION/ ACCREDITATIONS

Nogales High School La Puente, Ca. Aug. 1974- June 1978

High School Diploma

Certified ISO 14001 & 18001

Industrial Training University-Electrical Safety Training (NFPA 70E)

Six Sigma, 6S, Continuous Improvement Process, Problem Solving Lean Manufacturing, Customer Service, Cost Reduction & Budgeting

Twic Card (Transportation Worker Identification Credential)

Bilingual Spanish

REFERENCES

Dave Beam Shop Foreman, BP ARCO Refinery (310) ***-****

Carmen Ortiz Reliability Engineer, Valero Refinery (562) ***-****

Eric Freeman Reliability Manager, Valero Refinery (409) ***-****

Cell 818 ***-****

Michelle Leal Customer Reliability Engineer, John Crane Inc. (323) ***-****

Mike Langdon Salesmen Flowserve Corp. (602) ***-****

Dave Bresch John Crane (262) ***-****

SECURITY CLEARANCE

OSCA, RSO, and LAR Clean Card Trained

BP Carson Site Specific

Valero Wilmington Contractor Orientation



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