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Customer Service Project Manager

Lakewood, Ohio, United States
October 01, 2016

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**** ******** ***, #** - ******** OH 44107 - - 440-***-****


Innovative professional with experience in analytics, recruitment, and writing. Skilled in leadership and management as well as business analysis and loss improvement plans. Trained and experienced in coaching, writing action plans and creating reports. Master of compiling data elements to produce clear, progressive results. A creative ideas person who is passionate about managing a project from inception to completion. Ability to motivate, excite and keep team members focused with positivity and a sense of humor. Looking for a career in internal support services where I can utilize my skills and abilities to effectively contribute to a positive brand image and company culture.


Project Manager, Weed Man Lawn Care – Euclid, Ohio September 2016 – present Orchestrated various projects with minimal supervision. Projects include recruitment campaigns, financial analysis, customer awareness campaigns, report compilation and presentation, customer service, and computer support including social media coordination. Associate Director of Citywide Operations, Varsity Tutors - Remote November 2015 - July 2016 Work directly with Regional Director and team members to create customized procedures based on incoming calls and emails from clients, tutors, and leads. Ensure client needs are met and urgent matters are addressed in a time-sensitive manner. Matched students and tutors based on client needs and preferences with a 98% success rating and a 95% referral rating. Business Analyst, Safeguard Properties, Inc. – Valley View, Ohio March 2015 - November 2015 Identify and suggest loss improvement plans. Directly responsible for compliance with client service line agreements. Innovate data interpretation to identify, research, and suggest improvement plans for daily, weekly, monthly, and annual loss and policy and reconciliation reports. Successfully head project targeting yearly losses, recovering 80% of losses and over

$400k. Emphasis in project leadership and management. Team Lead, Safeguard Properties, Inc. – Valley View, Ohio March 2014 - March 2015 Motivate a team of 11-14 updaters to meet productivity and quality standards in production-driven environment with expertise in FHA, HUD, Fannie May and Freddie Mac and local laws. Compile daily, weekly, and monthly reports and report them directly to management. Frequently interact with upper management and network of vendors and clients. SKILLS

Data Mining - Recruitment - Interviewing - Microsoft Suite - Social Media - Event and Travel Planning EDUCATION

Honors College, Kent State University, Kent, Ohio December 2013 Bachelor of Arts, GPA 3.14

Major/Minors: Public Communication/ Organizational and Interpersonal Communication Member: University Chorale, Undergraduate Student Government Achievements: Deans List, Graduation in three and a half years University of Virginia, Semester at Sea Summer 2012 Study abroad program chartered by the University of Virginia, GPA 4.0 Countries Traveled: The Bahamas, Spain, Italy, Croatia, Greece, Turkey, Morocco, Portugal OTHER EXPERIENCE and CERTIFICATIONS

Licensed Substitute Teacher, Rachel Wixey & Associates Member-at-Large, Undergraduate Student Government Kent State University AFFILIATIONS and PHILANTHROPY

Alpha Phi Omega Epsilon Psi Membership Vice President, Pledge Educator 250+ hours of volunteer work at campus, community, state, and national levels

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