Merritt J. Drouillard
**** ********* ***** ** *******, Florida C: 813-***-**** acwu6j@r.postjobfree.com
APPLICATIONS SUPPORT ENGINEER
Proven Applications Support Engineer with extensive experience in the business industry. Configuring, testing, upgrading, and troubleshooting enterprise software. Excellent ability to partner and collaborate with all levels in the organization achieving success and surpassing customer expectations.
Key Competencies
Applications Support System Administration Fiber SAN Support Systems Integration and Migration Performance Monitoring and Optimization Customer Relations Management Multi-Task Multiple Projects Disaster Recovery/Strategic Planning
Technical Proficiencies
Platforms: SUNOS, HPUX, AIX, LINUX, Windows 2003, XP, Red Hat Linux
Networking: LAN, WAN, TCP/IP, DNS, NFS
Software: Netbackup 6.5.4, Legato Networker, Connectrix Manager, Cisco Fabric/Device Manager, NetApp Sanscreen5.1, Veritas VCS/Veritas Foundation Suite, System V Packaging, and IBM Sametime Client, VMware Workstation, Lotus Notes, CA Workload Automation (AutoSys), Axway(Tumbleweed), WebMethods, Peregrine Ticketing, JIRA Ticketing System, HP PPM Package Deployment Tool, Geneos Advanced System Monitoring Tool, Oracle Developer, and Splunk.
Hardware: Brocade Fiber Switches ED-140M, ED-10000M, Cisco Fiber Switches MDS-9500, MDS9513, Fujitsu Prime Power 200, 400, 450. SUN Enterprise E10K, Sun Fire F15K, 280, 480, 3500, and 4500.
PROFESSIONAL EXPERIENCE
Citi Bank, Tampa FL 2016 - 2016
Application Support Analyst
Performs functions related to implementing the process that coordinates changes/releases across all controlled application environments (UAT/QA, COB and/or Production).
Build and deploy system packages for UAT and Production environments.
JP MORGAN CHASE, Tampa, FL 2013 - 2015
Production Systems Analyst
Administer a Unix/Linux based platform with over 5000 clients; responsibilities include working with clients via phone or email to resolve production connectivity issues or file encryption problems.; assist clients in the renewal of their security credentials SSL, SSH, AS2, and PGP.
Monitor application health of the platform which processes about 50,000 files per day and moves close to $1B worth of files per day, including ACH and wire payments.
Drive and engineer migration updates to improve the functionality of the Host to Host application across multi-functional teams.
Manage and provide system production support for all Asian-Pacific customers; includes resolution of system problems and escalated issues ensuring highest level of functionality/utilization in order to meet all Service Level Agreements (SLA).
MEDHOK Health care solutions, Tampa, FL 2011 - 2012
Production Control Analyst
Managed all Web Based applications in a production and test environment.
Installed and tested patches on Linux servers; ran SQL queries to check the system integrity.
Developed and installed plug-ins for the system monitor tool Nagios; integral part of in bi-yearly Disaster recovery exercises.
VERIZON DATA SERVICES, Tampa, FL 1992 - 2011
Systems Engineer / Netbackup Support (2010 – 2011)
Managed all Backups and Restores utilizing Symantec's Netbackup6.5.4. Configured, tested, and ran backups or restores across multiple platforms i.e. Solaris, HPUX, AIX, Linux, and Windows 2003.
Decreased overall backup time of all servers by migrating backups onto a private network.
Reduced recovery rate by 50% of Disaster Recovery by re-engineering DR site.
Upgraded Netbackup from 5.1 to 6.5.4 for all servers.
Merritt J. Drouillard Page 2
Systems Engineer (2008 - 2010)
Worked as a 1st level production Support Engineer.
Partnered with EMC vendor to test, troubleshoot, and replace hardware on Brocade Fiber Switches ED-140M, ED-10000M Cisco Fiber Switches MDS-9500, MDS9513.
Opened service records via EMC Powerlink. Utilized NetApp Sanscreen 5.1 tool for Troubleshooting. Backup and restore files for customers using EMC Legato Networker and Symantec Netbackup 6.5.4.
Selected by management to take lead role in major outages to assist customer in follow-up of problem resolution.
Documented procedures to streamline problem reporting to 3rd level support as well as reporting to upper management.
Systems Engineer/ UNIX System Administrator (1992 - 2008)
Managed all SUN Solaris and Fujitsu Production and Test servers.
Installed, configured, and managed Veritas VCS, Foundation Suite Volume Manager, middleware packages such as eTRUST (SEOS), weblogic, BMC Patrol. Managed IBM AIX4.1 production and test servers. Korn shell scripting and debugging.
Setup and configured LINUX on x86 platforms. Configured EMC fiber configuration for fiber drives and tapes.
Used troubleshooting tools such as SUN explorer and Fujitsu FJSnap to correct server issues and escalate to vendor to minimize downtime.
Spearheaded the installation of T1 and Frame Relay circuits between alliance companies and GTEDS in order to meet the business needs of the CABSII project.
MILITARY EXPERIENCE
United States Air Force (USAF), Sergeant / E4, Crypto Systems Specialist 1983-1987
Honorable Discharge
Install, repair, and operate military cryptographic equipment
Armed Services Award
Top Secret/SCI Full Scope Clearance
EDUCATION & TRAINING
National Institute of Technology – Livonia, MI; Diploma - Electronic Engineering Technology
Oracle version 6 Database Administration
HP-UX Workstation Admin for HP 9000 series 700
SUN Solaris 6 Administration
SUN Solaris 8 Administration
SUN Solaris 10 Administration
SUN Enterprise E10K System Administration
Veritas VCS 3.5 Clustering & Foundation Suite
Fujitsu Prime Power system administration
Veritas Foundation Suite 4.0 Administration
Veritas Netbackup 5.x Troubleshooting Techniques
SUN SUNFIRE F15K System Administration