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Customer Service Representative

United States
October 01, 2016

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*** ******** **

Nashville, TN *****

Phone 615-***-****

E mail

Latisha Berry


To become employed within a company where there is advancement potential, job security, a positive atmosphere and where hard work and dedication is recognized. Employment

2008 Present CVS – Caremark Nashville, TN

Customer Service Representative

● Excellent customer service skills.

● Excellent written and verbal communication skills, with an eye for detail.

● Locating different parameters of Rx drug plans.

● Extremely productive in a high volume, high stress, environment. 2004 2008 YMCA Fun Company Nashville, TN

Site Director

● Implement a daily curriculum that meets YMCA guidelines and direct staff and children in the daily activities outlines maintain weekly lesson plans, calendars, and daily record keeping.

● Maintain positive relationships with YMCA personnel, administration and school staff.

● Participated in YMCA volunteer programs.

● Supervision of staff including schedules, staff coverage, and time sheets assist in training and developing part time staff.

● Carry out special projects and perform office duties as assigned by program staff.

1998 2004 Metropolitan Nashville Public Schools Nashville, TN Teacher’s Assistant

● Assisted with teaching special needs children with daily living skills.

● Provides instruction, under the supervision of the teacher. Performs clerical tasks (e.g. making copies, filing, etc.) for the purpose of helping the teacher get instructional materials ready. 1994 1998 North Willow Center Indianapolis, IN

Site Director

● Provided direct care staff and client education.

● Participated in the multi disciplinary treatment planning process and maintained shift communications with the Residential Manger.

● Assist residents in all aspects of self care and responding to behavioral emergencies and implementing approved behavioral programs. Education

1991 Northwest High School Indianapolis, IN


1993 1995 Ivy Tech Community College Indianapolis, IN ITT Technical Institute

Breckenridge School of

Nursing Associate of

Science Degree in Nursing

ITT Technical Institute Nashville, TN

2013 present

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