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Customer Service

Linden, New Jersey, United States
October 01, 2016

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Address: **** **** ***** ****** *** Jersey 07036

Mob: 909-***-****/ 908-***-****


To be employed in a position where I can apply my knowledge and experience; to seek an opportunity and expand my responsibilities in any position that will utilize and challenge my extensive experiences in training, management, organizational and technical development. To provide a challenging experience in expanding my horizons on cultural diversity, in a world that is rapidly globalizing, and allow me to utilize my potential to the fullest. Le Royal Meridien Beach Resort and Spa April 2013-September 2014 Guest Services Officer (Front Office Department)

Reporting directly to Guest Services Manager.

To provide a personalized service, ensures that all guest queries and requests are handled efficiently.

Offer consistently professional, friendly, warm and engaging service

Meets, greets and escorts guests arriving and explain the facilities of the hotel.

In charge for giving information for different tours and activities in Dubai, help guest through bookings.

Preparing the amenities for Guest celebrating special occasion to make it more memorable for their stay.

Enters all relevant guest data into the PMS system promptly and accurately, while checking traces in the PMS upon arrival, departure and during the stay, and acts upon them appropriately

Follow Starwood standards and SOP-s.

To be able to work as receptionist including check in and check out.

Implementing management policies and directives

Implement training course for all Colleagues

Respond to guests’ comments and criticism in a constructive and positive manner

Ensure all reports, documentations and other information required by the management are submitted in a timely and accurate manner

Le Royal Meridien Beach Resort and Spa September 2013- September 2014 Business Center Administrator Reliever (Front Office Department)

To provide a secretarial service for all guests and meet needs and expectations.

Help guest through flight bookings, flight changes, flight confirmation, chauffeur pick up and printing Boarding pass.

In charge in following up the status of lost item/ luggage through the airlines.

Providing the daily information on what happening in the hotel for our in house guest.

Updating guest profile in Opera with regards to the special request or previous complaints.

Ensure accurate guest histories are maintained and traces are auctioned on by all colleagues

Preparing VIP cards to be sign by our hotel General Manager and place it to guest room.

Ensure to inform all departments about guest celebrating special occasion. Le Royal Meridien Beach Resort and Spa June 2011-March 2013 Restaurant Reservationist (Food & Beverage Department)

Reporting directly to Food & Beverage Director.

To provide the guest with restaurant information’s in the vicinity of the hotel such as cuisine, seating capacity, entertainment etc.




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Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner

Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables

Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests

Assist outlet Manager most of paper work such as daily special and comments cards.

Assist in improving up selling plans such as restaurant promotion.

I was F&B Trainer for hostess to improve colleagues’ performance in using the Respak system. Pre-Opening Team (Sidra Company) Tiffinbites Restaurant JBR, Dubai Outlet Team Leader (March 2010- June 2011)

Beyond Limits Solutions (Large Format Digital Printing Philippines) Account Executive (June 2009- February 2010)

Graphic Vision (Large Format Digital Printing Philippines) Account Manager (January 2008- June 2009)

Having been in different kinds of businesses I have learned to be responsible in giving outstanding customer service Regardless of the position I’m into, it is my duty to give the customer my best, be it a product or customer service assuring that standards have been met to serve for customer's satisfaction, I have gained a lot of skills and experience in interpersonal relations in customer service and public relations, which I consider a major factor in performing my tasks productively, I can be an added asset to your result- oriented organization by enhancing customer satisfaction through valuable contribution to company efforts as well as offering personalized attention to the clientele. As a dedicated team player in customer care, I am confident that my credentials and experience in the service industry will gratify your establishment.

La Consolacion College Philippines 2002-2006

Bachelor of Science in Hotel & Restaurant Management (BSHRM) Mr. Ali Edress Melanie Tabuzo

Front Office Manager, Concorde Doha Duty Manager Le Royal Meridien Beach Resort & Spa Dubai Mobile number: +974******** Mobile number: +971********* Ms. Rose Aromin Mr. Manjith Wannakuwatte

Reservation Supervisor Food & Beverage Director

Crowne Plaza Hotel Sheikh Zayed Road Dubai Le Royal Meridien Beach Resort & Spa Dubai Mobile number: +971********* Mobile number: +971********* I hereby certify that the above information’s given are true and correct to the best of my knowledge and beliefs.



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