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Manager Customer

Casper, Wyoming, United States
October 01, 2016

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Jennifer Bowden

*** ****** **********

Casper, WY 82604

Phone: 307-***-****



To obtain a position within an office setting so that I may utilize my skills and experience. Education

Bachelor’s in Business Administration (12/2001)

Completed 4 years of study at the University of Missouri and graduated with a Bachelor’s degree in Business Administration with an emphasis in Marketing. Experience

Operations Supervisor (09/2014 –08/2016)

Jonah Bank of Wyoming (Casper, WY)

Responsibilities included but not limited to:

Daily supervision of employees on the teller line and new accounts area to ensure customers were properly assisted.

Quality checks on all new accounts opened to make sure they were compliant with bank policies.

Training employees on bank policies and procedures.

Monitoring all overdraft activity and paying or returning items as necessary and monitoring accounts that were continuously overdrawn to ensure minimal losses to the bank.

Resolving customer disputes to the satisfaction of both the customer and the bank. Financial Life Coach (05/2012 – 09/2014)

WyHy Federal Credit Union (Casper, WY)

Responsibilities included but not limited to:

Opening accounts for new and existing members, taking loan applications, closing and funding those same loans and helping current members with a variety of different issues.

Counseling members on ways to help their overall financial wellbeing by being their advocate within WyHy.

Advising customers on the best course of action to take in regards to taking on debt to ensure they were making sound financial decisions.

Counseling members on ways to build, rebuild and maintain their credit rating.

Resume: Jennifer Bowden

Page 2-307-***-****

Experience (Continued)

Personal Banker and Client Associate (04/2005 – 05/2012) Wells Fargo Bank, N.A. (Casper, WY)

Responsibilities Included but not limited to:

Opening new accounts for new and existing customers, taking loan applications, closing loans, funding non real estate loans and assisting bank customers with a variety of service related issues.

Helped customers achieve financial success by thoroughly profiling for needs and making educated recommendations based upon information provided.

Achieved 100% of perfect customer satisfaction surveys for Q3 and Q4 of 2011.

Obtained a position within the Wealth Management Group of Wells Fargo in April of 2008. o Duties included opening new accounts for Private Bank Clients, inputting loan applications for Private Bank Clients, and helping the Private Bankers run a more efficient business

o Selected to go to Jackson, WY in October of 2008 to help train new employees due to the conversion of Jackson State Bank to Wells Fargo. o Position was eliminated due to budget cutbacks in November of 2009 and was able to move back to personal banking.

Intern, Support Manager, Department Manager (06/2001 – 04/2005) Wal-Mart (Columbia, Mo; Brooklyn Park, MN; Casper, WY) Responsibilities Included but not limited to:

Ordering and stocking of merchandise within department, keeping accurate tallies of on- hand merchandise, maintaining pricing integrity, working on the sales floor and providing direction and supervision to the associates within the department.

Supervising evening associates, assisting management with store business and providing care for customer and associate needs.

Started out as an intern within Wal-Mart to learn the finer details of managing a large retail store.

o Invited to stay on as an evening Support Manager when internship ended. o Later moved to department manager.

Office Clerk (10/1998 – 05/2001)

USDA/Farm Service Agency (Columbia, MO)

Responsibilities included but not limited to:

Performing basic receptionist duties

Helping to maintain the mainframe system

Providing any other clerical work requested.


Proficient in Microsoft Word and Excel

Proficient in a variety of bank related software including Symitar, Fiserv and Hogan.

Resume: Jennifer Bowden

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Resume: Jennifer Bowden

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