SHEMALA SITHAMBRAH NATARAJA

Email: acwu0a@r.postjobfree.com Tel: +658******* / +601******** (Mobile)

Resume Summary

Current Position : Woman Constable (APF) in Certis CISCO Security Pte Ltd (2010 - Present)

Current Specialization : Security & Customer Service

Highest Education : Sijil Pelajaran Malaysia

Years of Experiences : 06 (28.10.2010)

Expected Salary : RM2500-RM300

Availability : 7th November 2016

2008 - 2010

1. The ZON Duty Free (Selasih Eksklusif)

Position Title (Level) : Customer Service

Role : Customer Service Officer

Industry : Retail

Monthly Salary : RM 1200

Reason for leaving : Salary Low

Work Description :

- deal directly with customers either by telephone, electronically or face to face

-respond promptly to customer inquiries

-handle and resolve customer complaints

-obtain and evaluate all relevant information to handle product and service inquiries

-provide pricing and delivery information

-perform customer verification

-set up new customer accounts

-process orders, forms, applications and requests

-organize work flow to meet customer time frames

-direct requests and unresolved issues to the designated resource

-manage customer’s accounts

-keep records of customer interactions and transactions

-record details of inquiries, comments and complaints

-record details of actions taken

-prepare and distribute customer activity reports

-maintain customer databases

-manage administration

-communicate and coordinate with internal departments

-follow up on customer interactions

2010 - Present

2. Certis CISCO Security Pte Ltd

Position Title (Level) : Woman Auxiliary Police Officer (Non-Management)

Specialization : Security & Customer Service (Safe Deposit Box)

Role : Constable

Industry : Security / Law Enforcement

Monthly Salary : SGD 1600

Reason for leaving : Salary Low

Work Description :

- Use of Firearms

- Apply police unarmed tactics

- Handle counter-terrorism activities

- Understand law and police procedures

- Provide armed protection of financial institutions and related businesses

- Conduct crowd and traffic control

- Responsible for dealing with customer relevant queries, complaints and request for information on

products and services.

- Creating and terminating of agreement.

- Prepare daily, weekly and monthly statistical reports according to certain formats.

- Responsible for keying in survey forms from clients.

- Do billing for customer.

- Reply to all incoming emails promptly.

-provide feedback on the efficiency of the customer service process

Experience gained

- Basic knowledge of SAP.

- Basic knowledge of lotus notes.

Personal Particulars & Preferences

Date of Birth : 17 May 1989

Nationality : Malaysian

Gender : Female

Possess Own Transport : Yes

Expected Monthly Salary : RM2500-RM3000

Availability : 7th November 2016

Skill Course Background

Sijil Pelajaran Malaysia (SPM)

School Name : SMK Skudai Johor Bahru

Grade : 06 CREDITS

STATEMENT OF ATTAINMENT FOLLOWING INDUSTRY

1)SE-SO-103C-0 Provide Guard And Patrol Services

2)SE-SO-102C-0 Handle Security Incidents And Services

3)SE-SO-201E-0 Perform Cash And/or Valuable Escort

4)SE-SO-101C-1 Handle counter-terrorism activities

5)SE-SO-204E-0 Use T-Baton

6)Auxiliary Police Officer Basic Training Course (28 Oct-28 Dec 2010)

7)Achieved Target Certis CISCO Service Delivery System (CSDS) Silver Certification

8)Certis CISCO Service Delivery System (CSDS) Gold Site Certification (Oct 2012-2013)

9)Certis CISCO Service Delivery System (CSDS) Gold Site Certification (Oct 2014-2015)

10)Commendation Award Certificate (10 April 2012)

11)Commendation Award Certificate (10 May 2012)

12)Certificate of Appreciation Participate in ‘CSRC Dressed like an Angpow” contest 2013

13)5 Years Long Service Award 2016 at Certis CISCO

14)Best Employee CDS For Month January 2016

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

English 10 10

Bahasa Malaysia 10 10

Bahasa Tamil 10 10

References

Name : Ruphashini Thanapalan

Position : Team Leader

Company : Certis Cisco Security Pte Ltd

Telephone : +65-84223976

Email : acwu0a@r.postjobfree.com

Name : Siow Choon Guan

Position : Head Of CDS, Assistant Superintendent (APF)

Company : Certis Cisco Security Pte Ltd

Telephone : +65- 91018679

Email : acwu0a@r.postjobfree.com

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