Service Technician
Resume:
MARGARITA HERNANDEZ MORA
Brooklyn, NY 11221
*************@*****.***
Summary
A passionate professional with an extensive background in managing food operations, controlling costs, and improving employee performance. Continuously building on success through strategic planning and training of staff. Strong interpersonal skills in working with all levels within an organization.
Accomplishments
Conducted all in-service training for food service staff and managers resulting in perfect score with JCAHO and CMS.
Developed and revised purchasing policies and procedures reducing food cost by 15%.
Improved Press Ganey food scores by 3 to 5 points.
Worked with Nursing staff in developing new menus which improved patient satisfaction.
Instrumental in the development and implementation of a Restaurant style menu for patient feeding.
Developing marketing and service strategies resulting in improved retail sales of 45%.
Created and refined catering menus, targeting both hospital staff and private customers.
EMPLOYMENT EXPERIENCE:
LONG ISLAND COLLEGE HOSPITAL, New York (7/1996 –7/2014)
Patient Service and Purchasing Coordinator
Provided supervision, training, and discipline of storeroom personnel as well as reviewing schedules.
Controlled inventory in accordance with departmental policies.
Supervised proper storage of items in compliance with JCAHO, NYSDOH, and HACCP requirements.
Responsible for all communication with vendors to ensure departments’ needs were being met.
Bidding, ordering, storage, requisitioning, receiving and distribution of all food and nonfood items.
LONG ISLAND COLLEGE HOSPITAL, New York (1/1991- 6/1996)
Food Service Supervisor
Assisted in the development and execution of new and revised policies and procedures affecting food services.
Ensured quality of production and food procurement requirements.
Conducted and organized daily inspections of food services areas on assigned shift.
Minimized waste through well-organized storage, inventory and foodstuff utilization.
Oversaw all areas regularly for timeliness of work and adherence to sanitation standards.
Oriented, trained, and disciplined employees.
LONG ISLAND COLLEGE HOSPITAL, New York (1/1989-1/1991)
Dietetic Technician
Screened patients to determine nutritional risk.
Taught detox classes to patients and employees.
Calculated Meal pattern cards and completed tube feeding and supplement orders.
Updated Menus.
NEW YORK UNIVERSITY MEDICAL CENTER, New York (9/1981-1/1989)
Dietetic Technician
Modified menu for wide range of diets.
Trained interns during rotation cycle and performed meal rounds.
Followed and interpreted dietary measures and meal patterns.
Interpreted for Spanish speaking patients.
NEW YORK INFIRMARY, New York (1978-1980)
Dietary Aide
Created and planned diets for individual patients to improve their daily eating habits and overall health.
Utilized Spanish speaking skills to communicate with Spanish speaking patients.
Modified food menus.
EDUCATION:
LA GUARDIA COLLEGE, New York (1985 – 1986)
Major: Clinical Nutrition
Completed Liberal Arts requirements.
NEW YORK INSTITUTE OF DIETETICS, New York (1979 – 1981)
Major: Nutrition
Completed the 1200 hours Dietetic Technician Course – Certificate awarded.
LANGUAGES:
Bilingual: English and Spanish
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