Customer Service High School

KHALEL J. RASHAD

*** ********* ***, *******, **. 14204

716-***-**** : Email ****************@*****.***

OBJECTIVE:

To obtain an ACCOUNT SPECIALIST/CUSTOMER SERVICE/and or DEBT RECOVERY SPECIALIST position with a established professional concern. One that will utilize, enhance, and take advantage of my twenty plus years in the industry as well as my three years pre-legal studies while attending Hilbert College, Hamburg, New York.

EDUCATION;

RIVERSIDE HIGH SCHOOL

BUFFALO, NY. (1978-1982)

ARTS-SCIENCE DIPLOMA

HILBERT COLLEGE

HAMBURG, NY. (2010-2013)

ACHIEVED JR. STATUS

EXPERIENCE:

SR. DEBT RECOVERY SPECIALIST

CONSUMER MEDIATION GROUP (7-16 to 8-16)

EFFECTIVELY MANAGED A HIGH VOLUME OF INBOUND AND OUTBOUND CALLS.

ANSERED A CONSTANT FLOW OF CUNSUMER CALLS WHILL MAINTAING A CONSTITENT 80 TO 100 OUTBOUND CALLS DAILY.

DEFUSED VOLOTILE CUNSUMER SITUATIONS CALMLY AND COUTERESLY

MET AND OR EXCEEDED MONTHLY GOALS AND QUALITY STANDARDS AS ESTABLISHED BY MANAGEMENT.

SR. DEBT RECOVERY SPECIALIST

ACCOUNT RESOLUTION GROUP (2012 to 2014)

4248 Ridge Lea Rd. Amherst NY. 14226

ACCURETELY DOCUMENTED, RESEARCHED, AND RESOLVED CONSUMER COMPLAINTS AND OR ISSUES.

SETTLEMENT NEGEOTIATIONS.

ACTED PROFESSIONALLY AND PATIENTLY WHILE ADDRESSING CONSUMER ISSUES.

CONTACTED BORROWERS VIA TELEPHONE TO EFFECT DEBT COLLECTIONS.

SKIP TRACING

SR. DEBT RECIVERY SPECUALIST

NIAGARA RESTITUTION GROUP (2012 to 2014)

4248 Ridge Lea Rd

AMHERST, NY. 14227

ADAPTIVE TEAM PLAYER.

2nd TALK OFFS.

REVIEWING ACCOUNTS ASSIGINED TO MY QUEQUE AS ASSIGNED BY MANAGEMENT.

ENSURING THAT ALL NECESSARY DOCUMENTATION/PAPERWORK IS SENT OUT TO CONSUMERS IN A TIMELY FASHION.

UNDERSTANDING AND FOLLOWING ALL FEDERAL AND STATE LAWS WITH REGARDS TO COLLECTION POLOCIES AND PROCEDURES (FDCPA)

REFERENCES AVAILABLE UPON REQUEST

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