Darnella Davidson

**** **** ******

Grand Prairie, TX 75052

darnellamdavidson@gmail.c om ~ 972-***-****

Summary of Qualifications:

An energetic, self-motivated, enthusiastic worker with a good overall concept of business and public relations. A positive attitude to establish and reach goals. Highly empathic, goal driven customer service professional with over 10 plus years of relevant experience.

WORK HISTORY:

Emortgage Logic November 2015 – August 2016 North Richland Hills, TX

Coordinate with Account Mangers in managing account activities and processes.

Analyze and manage account renewal process.

Analyze and resolve client queries in accurate and timely manner.

Maintain positive working relationship with clients for business growth.

Develop effective business presentations according to the client needs.

Develop effective business presentations according to the client needs

Review reports for accuracy and integrity.

Manage endorsement requests and change requests from customers

IAA/Title Management (Contract) June 2015 – November 2015 Irving, TX

Worked in connection with automotive insurance companies to process title work for vehicles damaged during Hurricane Sandy.

Requested/gathered documents from owners and/or insurance company in order to obtain salvage titles for vehicles that were going to auction.

Created/generated daily excel spreadsheets of all vehicles involved.

Dallas Cowboys January 2002 –April 2015 Arlington, TX

Assist in ticketing for all Tours, Suites, Game and Concert Venues for the Dallas Cowboys and the AT&T Stadium,

Including ticket purchases made through direct sales, websites and employee ticket requests.

Responsible for working the queues for reservations which have been rejected by the system for issuance.

Pricing problems, rate discrepancies are identified and reported to the appropriate departments for resolution.

Minimizing the fraudulent use of credit cards for the purchase of tickets by the implementation of special

Fraud checks that have been shown to be effective in stopping credit card fraud.

Run and manage the Tours and Suites program, action reject queues, issue and mail tickets, handle paper and electronic after sale requests, review files for accuracy, perform tracking and reconciliation of the ticketing product, and report errors to the appropriate department.

Treat daily internet queues and answer all customers’ emails and phone calls.

Run macros as well as processing and monitoring all internet reject queues.

Report website problems and errors and handle prepaid’s.

Handle all calls related to ticketing related to the AT&T Stadium.

EDUCATION:

Sept. 2013 Southlake College, Grapevine, TX

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