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Customer Service Project Manager

Location:
Nashville, TN
Posted:
September 05, 2023

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Resume:

DEAN CERRETTI

*** ********* **. **** ******, IL *0047

847-***-**** acwtf3@r.postjobfree.com

Objective: To secure a position in a challenging environment where extensive managerial, administrative, and hands-on skills are applicable assets for advancing the company mission. SUMMARY

15 plus years of experience in full cycle construction management, including: design, estimating, sales, site management, labor and material logistics, dispute resolution and continuous customer relations.

Capable time manager; able to prioritize projects and manage diverse responsibilities to achieve multiple goals and deadlines.

Astute problem solver skilled in coordinating a wide array of assets to accomplish objectives.

Tactful and patient team player with strong interpersonal skills that translate into successful client and coworker relationships.

Excellent communication skills; both written and verbal. Computer proficient.

Broad supervisory experience with an aptitude for organization and fostering cooperation. EXPERIENCE

Nelson Insulation, Wauconda, IL 2013-Present

Project Manager

In a demanding and dead-line driven environment; manage superintendents, foremen, and 25-30 field personnel in the day to day installation of a wide variety of products and applications for commercial and industrial systems.

Responsible for 50-100 revolving projects ranging from emergency service issues to projects in excess of $650 thousand dollars.

Manage the manpower allocation and material logistics for insulation applications on a wide range of commercial heating and cooling systems and industrial facilities.

Continually assess manpower and methods in response to field conditions while maintaining a safe work environment and compliance with the Union Collective Bargaining Agreement.

Ensure specifications, submittals, and scope of work is accurate and disseminated appropriately to ensure adherence to contract requirements.

Oversee multiple projects covering a large geographic territory and maintain frequent site visits for risk management, quality control and production assessment.

Facilitate cooperation and coordination between sales staff, field personnel, multiple trades and General Contractor to ensure successful completion of projects.

Participate in weekly Production and Strategy meetings to proactively manage large projects, ensure efficiency and evaluate production rates and projections.

Through organization, supervision and efficient practices consistently push division profit margins to company highs.

Red Seal Development, Northbrook, IL 2005-2009

Project Manager/Superintendent

Managed $7.5 million Public Private Venture for the rehabilitation and renovation of historic dwellings utilized for Senior Officer Residence at Naval Station Great Lakes.

Supervised day to day operations and construction. Incorporated high-end finishes and modern amenities while ensuring compliance with historic preservation standards and client specifications.

Maintained a highly regulated quality control program and the requisite documentation.

Budget analysis; including estimates, allocations and projections for an evolving scope of work.

Coordinated hazardous material identification, testing and remediation procedures.

As liaison between client management, Senior Navy Officers, and Historic Preservation Authority tactfully coordinated diverse interests into a successful and distinguished final product. Independent General Contractor, Libertyville, IL 2002-2005 & 2009-2012 General Contractor for whole-house renovations, additions, and basement build-outs for specialty projects; e.g. home theater, home office, in-law suite, game rooms.

Managed projects from design concept through completion; negotiated subcontractor contracts.

Estimated cost, reviewed bids, and negotiated proposals and change orders.

Ensured compliance with local ordinances and building codes relative to permit acquisition and construction.

Red Seal Development, Northbrook, IL 2000-2002

Construction Service Manager

Co-created an effective customer service/homeowner warranty program for a fast paced, very demanding, high-end subdivision of nearly 200 homes.

Implemented policy for identifying scope of work and procedures for efficient resolution of tasks.

Responsibilities included customer relations, quality control, coordination of subcontractors, and the continuous improvement of procedures and policies of the customer service program.

Performed follow-up function to ensure work was performed satisfactorily and the discharge of work was properly administrated and recorded.

EDUCATION

College of Lake County; A.A. Degree and A.A.S. Degree, Spring 2013. Honor List U.S. Army Corps of Engineers; Construction Quality Management Certificate OSHA; Construction Safety Certification

U.S. Marine Corps; Honorable Discharge, Gulf War Veteran Immediate References: Eric Barton 847-***-****, Erwin Schulz 708-***-****

(More references to be furnished at interview)



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