Field Service Customer

Michael P. Gierman

Proven Field Services Leader Industrial Automation Specialist Document Processing Expert

Greer, SC 29650 916-***-**** **********@*****.***

Field Services Operations Team Building Training / Development Key Workflow Prioritization

Process Management Customer Engagement Conflict Resolution Communications Client Relations

Equipment Installation / Maintenance Predictive Maintenance Business Process Improvements Inventory Controls

Project Management Product Development Material Handling Contract Negotiations Account Management

Software Installation Test Equipment Mechanical Testing Technical Support Electronics Repair Hardware Diagnostics

Top Performer who offers proven field services, regional operations, and team building / training success, and who makes decisions to grow profits in alignment with a company’s vision, value, and goals for a competitive advantage.

Dynamic Leader and Visionary Professional who rises above challenges to drive winning outcomes, and excels in leveraging high-level customer service and relationship management skills to magnify profitability and productivity.

Excellent Communicator who develops synergistic relationships with senior decision-makers, multi-site field and regional teams, customers / clients, and the community, and who actively leads staff by example and with integrity.

Career Highlights

Successfully managed large-scale region profit / loss to continually exceed companywide objectives.

Personally exceeded a companywide goal of <2% turnover for a high-volume region for multiple years.

Expertly met a company goal of <2 hours per field technician across a highly competitive business region.

Improved production and operations efficiency in team-based endeavors; article links provided upon request.

Professional Synopsis

OPEX Corporation 1996 – 2016

Regional Service Manager (2005 – 2016)

Capitalized on the opportunity to lead forward-thinking staffing, scheduling, and management of a details-focused team of 22 Field Service Technicians in a 4-state region, including motivating, developing, and overseeing regional performance efforts, as well as reviewing comprehensive contract agreements with customers to meet objectives.

Delivered excellence in sales and account support within fast-paced business situations.

Continually mitigated risk, identified cost savings, and evaluated new areas of contracting.

Successfully resolved escalated vendor performance issues and provided human resources support.

Field Service Technician (1996 – 2005)

Strategically steered results-generating installation and maintenance of large-scale production equipment, including training and mentoring a top-performing team on various equipment, processes, inventory control, and customer relationships while collaborating with integral staff to ensure limited downtime and maximum production.

Demonstrated proven experience in actively handling escalation issues for equipment.

Continually optimized equipment operations via targeted preventative maintenance efforts.

Systems Mailing Research 1993 – 1996

Field Service Manager Technician

Maximized use of resources to achieve goals by planning and prioritizing workflow for 18 Field Service Technicians across the United States in 8 different sites, including training team on new equipment, processes, and inventory control.

Successfully installed and maintained high-volume production equipment.

Collaborated with teams to optimize production and ensure limited downtime.

Ensured seamless operations by backing up team members on escalation equipment issues.

Education, Professional Development & Technical Summary

Associate of Applied Science in Electronics DeVry University

Franklin Covey Workshop (2006)

Microsoft Office (Word, Excel, PowerPoint, Outlook) Oracle Software

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