Manager Case

KAREN E. WILSON

***** *. **** *** ****** City, MO 64134 Phone: 573-***-**** *************@*****.***

Social Services

I enjoy working with all types of people. My personality is expressive. I enjoy being useful, fulfilling responsibilities, being of service, giving to and caring for others instead of receiving from them. I am very creative and quick to respond with a positive attitude. I also enjoy helping and providing a support system for families. I am an expert in gathering, analyzing and defining data.

Professional Experience

Cornerstones of Care – Kansas City, MO

Foster Care Case Manager Supervisor/Manager 2005-Present

Key Results:

Provide back-up case management services as necessary, consistent with contract guidelines and requirements.

Monitor outcomes and conduct utilization reviews.

Advocate for the rights and needs of the children and their families and for the least restrictive community based services.

Be responsible for ensuring all policies, procedures, protocols, paper work, data entry and practices allow

for the smooth and seamless delivery of services to children and

their families.

Provide supervision and evaluation of the assigned Case Managers.

Complete evaluations for employees on a timely basis per Cornerstones of Care policy and procedure.

Ensure, through supervision and monitoring, that each Case Manager maintains up-to-date records in the

Cornerstones Practice & Evaluation System (C-PES) for each child within established standards.

Monitor flow of paperwork.

Actively participate in the planning, development, and on-going growth of the program.

Attend and actively participate in scheduled program administrative meetings.

Facilitate unit meetings and keep the unit staff up-to-date on agency goals, objectives, policies, etc.

Be willing/able to travel as the job duties require.

Ensure compliance with all Children’s Division and Cornerstones of Care standards and requirements, as

set forth in policy, contracts, and licensing documents.

Ensure that all requirements are met for auditing purposes; including that service providers are meeting

contractual agreements with Cornerstones of Care.

Make decisions in all personnel issues related to assigned Case Managers; including hiring, termination,

evaluation, and supervision.

Manage and/or participate in on-call process as dictated by Cornerstones of Care policy and procedure.

Provide unit with professional development opportunities.

Represent Cornerstones of Care to the professional and social community; including communicating with

supervisors and administrators across agencies at comparable levels.

Manage an allotted Service Budget for his/her assigned unit, and ensure that expenditures are within approved budget amounts.

Provide monitoring and guidance to Case Managers on effective ways to manage their individual case load budgets.

FAMILY FACETS– COLUMBIA, MO

2008 -2010

Intensive In-home Services / Intensive Family Reunification Services Supervisor/Trainer

Key Results:

Intensive In-home Services (IIS) offer families in crisis the alternative to remain safely together, averting the unnecessary out-of-home placement of children.

IIS is based upon the belief that families can, through intervention, learn to nurture their children, improve their functioning, gain support within their communities, enabling them to remain safely together.

Families that have a child or children at imminent risk of removal from the home due to neglect, abuse, family violence, mental illness, emotional disturbance, juvenile status offense, or juvenile delinquency may be candidates for IIS.

Services are provided in the family’s home or other natural setting. Families are assigned one (1) principal specialist who is responsible for spending an average of eight (8) to ten (10) hours per week (more if needed) over the course of the intervention, in direct contact with the family.

IIS combines skill-based intervention with maximum flexibility so that services are available to families according to their unique needs. Trained specialists teach families problem-solving and other life skills.

In addition, the IIS specialist provides information to families regarding available helping resources. In all, IIS focuses on assisting in crisis management and restoring the family to an acceptable level of functioning.

GILLIS FAMILY CENTER– KANSAS CITY, MO

Intensive In-Home Specialist 2000-2005

Key Results:

Provide In-home crisis oriented treatment and support of families where one or more children maybe placed outside the home in foster, group, relative or institutional care. The specialist sees a minimum of 15-18 families per year.

Work a 40-hour, non-structured work week, including evenings and weekends. Is on 24-hour call to families

Demonstrated effective teaching/modeling of a variety of skills including but not limited to behavioral management, child development, communication, relationship building, managing stress, household management and other life skills

Provides advocacy work with schools, courts, and other social services agencies. Provides appropriate concrete services as needed including transportation, housing, food, etc…

Keeps thorough and up-to-date client records. Utilizes goal attainment scaling or other approved systems to allow for evaluation of successful intervention.

Education

LINCOLN UNIVERSITY– JEFFERSON CITY, MO

Bachelor of Science in Criminal Justice, 1999

Master of Arts in Sociology/Criminal Justice, 2000

References

Kathy Prell- 816-***-****

Jane Kranichfield-573-***-****

Patrick Danley-816-***-****

Shonesia Washington-Lindsay-573-***-****

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