Customer Service Data Entry

Angela Nations ************@*****.***

**** ********* ***** ********, ** 33813 863-***-****

Summary of Qualifications

Highly motivated and customer oriented professional offering a dynamic career history of experience working in fast-paced environments – requiring strong administrative and interpersonal skills. Proven ability to prioritize work and accomplish multiple tasks simultaneously while utilizing an unmatched work ethic. Confident and poised in interactions with individuals at all levels. Combination of hands-on and cross-functional administrative background with efficient time management skills to accomplish goals and meet deadlines. Analyzes, establishes, initiates, coordinates, and implements new administrative processes and procedures. A team player who is reliable and follows-through with a conscientious orientation to detail with little or no supervision. Equipped with excellent administrative skills to maintain client accounts and provide great customer service; possesses a strong sense of responsibility and the ability to assess and focus on customer needs.

Professional Experience

Women’s Resource Center Winter Haven, FL

Volunteer – Data Entry/Clerical Aug 2011 – March 2013

Answers phones, directs calls, takes messages, and sets appointments while operating office machines.

Resolves client complaints regarding resources for low-income persons needing assistance with funding.

Compiles, sorts, and verifies accuracy of applicants and entering data. Locates and corrects data entry errors while consistently updating and maintaining logs of activities as well as completed projects.

Fitness Solutions Winter Haven, FL

Personal Trainer Jan 2002 – Dec 2010

Evaluated client’s abilities, needs, and physical conditions; developed suitable training programs for clients.

Instructed individuals in maintaining exertion levels to maximize exercise routines via cardio training.

Monitored client’s progress and adapted programs. Provided clients with information on nutrition, weight loss, and building muscle. Taught and demonstrated use of gym equipment, machines, and free weights.

Adams Building Materials Winter Haven, FL

Accounts Payable Oct 1999 – Dec 2001

Routinely performed general office duties, such as: answering phones, filing, and routine correspondence.

Operated 10-key calculators and accessed computerized financial information to answer general questions as well as those related to specific accounts. Verified accuracy of billing data and revised any errors.

Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Demonstrated ability in preparing purchase orders and expense reports for the use of management.

Retail Salesperson Apr 1998 – Oct 1999

Greeted customers; recommended, selected, and helped locate or obtain merchandise on customer needs.

Described the latest merchandise available while explaining the use of operation and care to customers.

Exchanged merchandise and accepted returns. Watched for and recognized security risks and/or theft.

Computed sales prices and total purchases; receive and processed cash or credit payments. Estimated quantity and cost of merchandise required. Performed inventory of stock and requisition new stock.

Education

Polk State College – General Studies Winter Haven, FL

Certification

Personal training certification through American Sports and Fitness Association

Computer Skills

10-Key Proficiency, Microsoft Office (Word, Excel, PowerPoint, Outlook)

Contact this candidate