Customer Service Sales
Resume:
MAYDA PEREZ
To contribute acquired Administrative Support skills in a progressive company.
EXPERIENCE
June 2016 – Present Patsco Windshield Repair Houston, TX
Adminstrative Assistant/Bookkeeper
Assist with answering phone lines
Submit invoices through SCG and GlassBiller systems
Log in sales for 15+ locations; process credit card/debit transactions
Approve coverage with insurance policies
Complete all paperwork for supplies being sent weekly to locations; mail out weekly supplies
Confirm technician hours worked
August 2014 – May 2016 Tungsten Temporary Staffing Houston, TX
Payroll
Process payroll for 400+ employees.
Quickbooks experience.
Prepare payroll, quarterly reports and any other report needed.
Filing, scanning, faxings, ect.
Handled any task given from general manager and CEO of the company.
Full-cycle payroll accounting, including reconciliations and adjustments
Maintain I-9 files in accordance with company policies and legal compliance.
Route incoming calls to the appropriate department.
Assisted with any duties HR requested.
Paycom knowledge.
Review and enter date for additional pays, general deductions and payroll records as assigned.
Employment verification.
Recruting
Data entry
Excel knowledge
Purge all employee files monthly.
Deposit checks to the company account.
Create job aids and other documentation as needed for knowledge.
Contact Customers for A/R and A/P.
Posted Company bills into Quickbooks.
Assisted with A/P on behalf of our company.
Open professional communication with all Customers.
Run company errands.
Open, sort and distribute incoming correspondence.
Assisted in training
Completed all health care paperwork for in staff employees
August 2013 – August 2014 Aetna Houston, TX
Bi-lingual Customer Service Rep – Inbound Call Center
Explain benefits for Medicare Plans.
Set up appointments for members.
Follow up and follow procedures for complaints against medical personnel.
Be the members voice for collection agencies.
Speak to providers for specific procedure codes explain what is and is not covered.
Go over medical bills with the members.
Record every detail and phone call in the proper system.
Complete any other task/project given by upper management.
November 2008 – September 2013 APAC Houston,TX
Bi-lingual Customer Service Rep - Inbound Call Center
Troubleshooting for Home Theater
Provides the initial contact with customers, and runs basic troubleshooting tests to determine product needs and service solutions.
On line Sales / Technical sales advisor
Explain services and special promotions to customers adhering to script and NCO, Client, government regulations.
Upsell and/or cross-sell products or services to customers where appropriate.
Complete appropriate paperwork and record necessary Customer sales information at time of sale.
Intake specified customer calls per hour goals while maintaining quality standards and adherence to Client requirements.
Participate in projects, duties, and other tasks assigned by management.
Assist customers with service/repair issues within the Standard Operating Platform (SOP)
Facilitates the complete solution of product sales, upgrades, installations and service
Education
2007-2008 Everest Institute-Medical Assistant Program
2004 Houston Community College – G.E.D
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