Joseph Perna

*** *. ******** ***

Springfield, PA 19064

610-***-****

acwsya@r.postjobfree.com

IT Support Technician (experienced) job in Swarthmore, PA, 19081 - September 2016

Celestarcorp Tampa,FL

Mid-Level Field Services Tech 9/2014 -5/2016

Provide Desktop support for roughly 3000 seats at PNBC (NMCI) Department of the Navy

Troubleshoot hardware,software and connectivity issues as they arise

Install, Moves And Change (MACS)

Lead, Train and Mentor new hires on daily operations

I.A. Liaison for NMCI BaseOps at PNBC

Comp3 Computer Service Springfield, PA

Service Support Engineer 8/1991 – 8/2014

Owned and operated computer service business for over 20 years;

Established, grew & maintained customer base both small business and residential clientele

Setup, install and troubleshoot networks, P.C.’s, Tablets, BYODs', Printers and Applications for small businesses.

Install SMB routers, Email, etc. for small businesses for connectivity to the internet. Train clients on applications such as MS Office, QuickBooks and Microsoft operating systems.

Subcontract hardware repairs of P.C.s’, laser, barcode and line printers for various local and national IT vendors.

EDUCATION, CERTIFICATIONS:

Certifications: CompTIA A+, Network +, Security +; MCTS Windows 7 Configuration

B.A. in General Studies Thomas Edison State College

A.A.S. in Business Administration Delaware County Community College

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