Service Engineer
Resume:
Joseph Perna
Springfield, PA 19064
*******@*****.***
IT Support Technician (experienced) job in Swarthmore, PA, 19081 - September 2016
Celestarcorp Tampa,FL
Mid-Level Field Services Tech 9/2014 -5/2016
Provide Desktop support for roughly 3000 seats at PNBC (NMCI) Department of the Navy
Troubleshoot hardware,software and connectivity issues as they arise
Install, Moves And Change (MACS)
Lead, Train and Mentor new hires on daily operations
I.A. Liaison for NMCI BaseOps at PNBC
Comp3 Computer Service Springfield, PA
Service Support Engineer 8/1991 – 8/2014
Owned and operated computer service business for over 20 years;
Established, grew & maintained customer base both small business and residential clientele
Setup, install and troubleshoot networks, P.C.’s, Tablets, BYODs', Printers and Applications for small businesses.
Install SMB routers, Email, etc. for small businesses for connectivity to the internet. Train clients on applications such as MS Office, QuickBooks and Microsoft operating systems.
Subcontract hardware repairs of P.C.s’, laser, barcode and line printers for various local and national IT vendors.
EDUCATION, CERTIFICATIONS:
Certifications: CompTIA A+, Network +, Security +; MCTS Windows 7 Configuration
B.A. in General Studies Thomas Edison State College
A.A.S. in Business Administration Delaware County Community College
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