Sharon L. ***** Winchester Ct Grandview, MO *****
Austin acwsmr@r.postjobfree.com
Customer Service Specialist
Overland Park, KS
Objective
Excellent communicator with 20+ years of experience working in a demanding call center
environment as a customer service representative.
Experience
Specialty Pharmacy
United Health Group, Overland Park, KS
Mar 2016 Current
I contact the MDO to make sure the ICD10 codes and diagnoses are correct.
I verify the insurance to make sure it is still active.
To ensure that the supply amount and copay coverage is correct before shipping.
Bankcard Specialist
Alliance Data, Overland Park, KS
Mar 2012 Mar 2016
Provide top customer service to card holders
Answer inquiries from card holders regarding billing
Maintain a 90% or above call quality and in the top 4% of sales.
Phonebanker
Wells Fargo, Fort Worth, TX
Jun 2010 Nov 2011
Provide top customer service to account holders
Answer inquiries from account holders regarding their accounts
Maintained 100% call quality and was in the top 15% of sales
Customer Service Associate
Farmers Insurance, Olathe, KS
Mar 2006 May 2010
Provide top customer service to insureds and claimants.
Completed the first notice of loss for insureds and claimants.
Determined liability based on the facts of small claims/vehicle accidents
Maintained 90% or above call quality
Lab Technician
Lab Corp, Kansas City, MO
Jun 2002 Mar 2006
Completed testing with blood work and specimen
Nightly paperwork
Assisted with the training of new employees
Education
High School Diploma
Northeast High School, Kansas City, MO
1990 1993
09
06/1993
References
Available upon request