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Specialty Pharmacy

Location:
Grandview, MO, 64030
Posted:
September 27, 2016

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Original resume on Jobvertise

Resume:

Sharon L. ***** Winchester Ct Grandview, MO *****

816-***-****

Austin acwsmr@r.postjobfree.com

Customer Service Specialist

Overland Park, KS

Objective

Excellent communicator with 20+ years of experience working in a demanding call center

environment as a customer service representative.

Experience

Specialty Pharmacy

United Health Group, Overland Park, KS

Mar 2016 Current

I contact the MDO to make sure the ICD10 codes and diagnoses are correct.

I verify the insurance to make sure it is still active.

To ensure that the supply amount and copay coverage is correct before shipping.

Bankcard Specialist

Alliance Data, Overland Park, KS

Mar 2012 Mar 2016

Provide top customer service to card holders

Answer inquiries from card holders regarding billing

Maintain a 90% or above call quality and in the top 4% of sales.

Phonebanker

Wells Fargo, Fort Worth, TX

Jun 2010 Nov 2011

Provide top customer service to account holders

Answer inquiries from account holders regarding their accounts

Maintained 100% call quality and was in the top 15% of sales

Customer Service Associate

Farmers Insurance, Olathe, KS

Mar 2006 May 2010

Provide top customer service to insureds and claimants.

Completed the first notice of loss for insureds and claimants.

Determined liability based on the facts of small claims/vehicle accidents

Maintained 90% or above call quality

Lab Technician

Lab Corp, Kansas City, MO

Jun 2002 Mar 2006

Completed testing with blood work and specimen

Nightly paperwork

Assisted with the training of new employees

Education

High School Diploma

Northeast High School, Kansas City, MO

1990 1993

09

06/1993

References

Available upon request



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