Barbara Lewis

832-***-****

acwsja@r.postjobfree.com

Work Experience

Call Center Representative

Vesta Corporation, Vesta Corporation

May '11 - Dec 13

Vesta Corporation Call Center Representative 05/2011-12/2013

An energetic call center agent with over four years of experience in a

dynamic call center setting. Excellent communication skills I enjoy

helping others. Computer knowledge as well which contributes to my

efficiency and productivity. Experience in resolving complex customer

issues and experience with finding workable solutions to problems. I have

in-depth knowledge with inbound and outbound calls, (Boost Mobile, T-Mobile

payment center for example) supporting customer satisfaction and

encouraging customer loyalty.

Retail Clerk/Cashier-Kmart

Nov '09 - Dec '11 (2 Years, 1 Month)

Retail Clerk/Cashier-Kmart 2009-11/2011

My duties were as follows: Greet customers and ascertain what each

customer wants or needs. Open and close cash registers, performing tasks

such as counting money, separating charge slips, coupons, and vouchers,

balancing cash drawers, and making deposits. Maintain knowledge of current

sales and promotions, policies regarding payment and exchanges, and

security practices. Compute sales prices, total purchases and receive and

process cash or credit payment. Maintain records related to sales. Watch

for and recognize security risks and thefts, and know how to prevent or

handle these situations. Recommend, select, and help locate or obtain

merchandise based on customer needs and desires. Answer questions regarding

the store and its merchandise. Describe merchandise and explain use,

operation, and care of merchandise to customers. Ticket, arrange and

display merchandise to promote sales. Prepare sales slips or sales

contracts. Place special orders or call other stores to find desired items.

Demonstrate use or operation of merchandise. Clean shelves, counters, and

tables. Exchange merchandise for customers and accept returns. Bag or

package purchases, and wrap gifts. Help customers try on or fit

merchandise. Inventory stock and requisition new stock.

Micro-graphic Production Clerk

Mirror Imaging/ Firstar Bank, Mirror Imaging/ Firstar Bank

Sep '99 - Aug '00 (11 Months)

Micro-graphic Production Clerk 9/1999 - 8/2000

Mirror Imaging/ Firstar Bank, Provided customer service. Retrieved

information from different banks (Guaranty, US, Tri City) for our customers

who were being audited by the IRS or who were instructed by their lawyers

to do so because of errors that were found in their accounts. Also working

at the call desk for customers who were emailing their information to us.

Quality Assurance Clerk

Pre-loader, Pre-loader

Jan '94 - Dec '08 (14 Years, 11 Months)

Quality Assurance Clerk/Pre-loader-FEDEX Ground 1994-2008 My duties were a

set of predetermined systematic actions applicable within the framework of

quality assurance with the purpose of ensuring that the customers or final

users get a standard quality product or service. It consisted of separate

yet connected activities: quality control and quality assessment. I did the

on a daily basis all of the damage reports. I worked on a team as a team

player making sure the customers got the best care possible, pertaining to

their packages, envelopes, equipment, and other items that were shipped

through FedEx. Data entry and loading and unloading trucks were also part

of my job. There were numerous other duties.

Education

Bachelor Degree '13 Business Human Resource Management

University of Phoenix

Jan '09 - Sep '13

University of Phoenix- 2009-Present Bachelors in Business Human Resource

Management Houston, TX

Houston Community College

08/14-Present Medical Office Specialist

3100 Holman

Houston, TX 77002

Skills

Clerk

(Expert)

Data Entry

(Expert)

FedEx

(Expert)

Quality Assurance

(Expert)

Quality Control

(Expert)

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