Tia Johnson

**** ******** **** **. *******, TN **141 901-***-**** acwsfh@r.postjobfree.com

Professional Summary

Highly experienced Clerical Receptionist, with a solid 18 years of Clerical experience. I am well organized and experience in the Administrative field.

Skills

MS Word, Excel, Outlook, Ten key

References

Shadrich Moore – Vice Principal Wooddale High – 901-***-**** – acwsfh@r.postjobfree.com

Work History

Clerical Assistant

Shelby County Schools “aka” Memphis City Schools-Memphis, TN 10/16/1997 - 10/09/2015

(reason for leaving was due to budget cuts)

* Records/transcripts

Directed guests and routed deliveries and courier services

Answer and managed incoming and outgoing calls while taking messages

Open and properly distributed incoming mail

Organize forms, make photocopies, file records and prepare correspondence and reports

Review student records for completeness and file reports in alphabetic numeric order

Add new material to file records and create new records

Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Provide an elevated customer experience to generate a loyal clientele.

Obtain and scan documentation and entered into the database

Complete School district reports in a timely manner

Investigated and resolved customer inquiries and complaints in a timely manner

Assist with receptionist duties, file organization, research and development

Streamline daily reporting information entry for efficient record keeping purpose

Process and mail requested transcripts from Colleges, Education Verification companies and Alumni's

Bookkeeping and data entry

Education

High School Diploma

Trezevant High School- Memphis, TN May 1996

Computer/Business Management