Latonia Staples Alexander

**** ******** ** *********, ** 30236

Phone 404-***-****

E mail: acwsap@r.postjobfree.com

EDUCATION

**** ***, ******* **********

Capella University

Dissertation title : “How African American Women who have Sustained Full Remission Describe the Process of Recovery from Illicit Drug Use: A Grounded Theory Study”

2010 MA, Forensic Psychology

The Chicago School of Professional Psychology

Thesis title : “An HIV/AIDS Prevention Program for African American Women Who May be at Risk”

2008 BS, Psychology a nd Human Services

Clayton State University

HONORS

2012 2013 President’s List, Capella University

PUBLICATIONS

Blogs and Online Platforms

Latonia Alexander, Examier.com multiple public and popular articles on a diverse range of subjects substance abuse, recovery and psychological aspects (2011 2014). Published over 10 articles.

TEACHING EXPERIENCE

Online English Teacher

Global Mate New York, Inc.

June 2016 – Present

Responsibilities:

Hired to teach English to adult non speaking English students. Prepare for class before administering lessons to students. Keep the students engaged with an interactive lesson plan. Maintain monthly bonuses by being timely to class as well as completing daily and monthly progress notes and reports.

Trainer

Bank of America

August 1995 Present

Responsibilities:

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Tasked with training new employees. Developed, modified and executed course material for 20 students utilizing visual and verbal training. Successfully trained associates and improved quality review each month.

APA Proposal Reviewer

APA Educational Psychology Division

December 2015 January 2016

Responsibilities:

Chosen to review theoretical papers, literature reviews and empirical studies, both qualitative and quantitative. Provided detailed comments and made recommendations regarding the acceptance or rejection of proposals. Online Instructor

Learn It Systems

February 2012 December 2013

Responsibilities:

Hired to teach and ensure students understanding of course materials. Charged with moderating class discussions, course preparation, and designing lesson plans. Developed PowerPoint presentations and provided real life examples to help students understand the course work. Improved class participation by 100% and increased test scores. Online Psychology Expert

BrainMass.com

August 2012 February 2013

Responsibilities:

Challenged with providing students with solutions to complex questions related to psychology. Formulated responses to questions that provided expertise insight that allowed student to develop a genuine idea. Developed publications such as, validly and reliably, which was used to assist students with subject. Achieved 4.0 review ratings from students.

After School Tutor /Internship

University Community Academy

August 2007 – April 2008

Responsibilities:

Hired to provide students with after school tutoring services. Charged with students' performance evaluation, behavior, social development, and homework assignments. Identified potential problems affecting tutoring services including students' performance, behavior, social development, and physical health. Prepared lesson plans prior to sessions with students. Successfully promoted a comfortable environment where students felt free to express themselves, which resulted in an effective learning environment. VOLUNTEER EXPERIENCE

Financial Coach

United Way

May 2016 Present

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Responsibilities:

Work with individuals one on one to start and maintain a budget that includes setting financial goals. Provide a basic understanding of credit and paying down debt. Provide clients with basic money management skills. Teach clients how to understand and access financial products. Assist in setting realistic and attainable goals. Support and help clients practice, develop and maintain new behaviors.

Counselor

Grace Counseling Center

August 2010 July 2012

Responsibilities:

Handpicked to provide counseling services to a 10 member client group that included the 12 step addiction recovery program. Tasked with educating client about life skills that provide skills needed to reenter society. Assisted clients who were having troubles with relapse adapt to their new lives by providing outside assistance from different organizations and groups. Successfully placed the individual at ease and allowed them the opportunity to recall events before sharing with the group. Counselor

Southern Regional Hospital/Riverwoods Substance Abuse Center July 2000 March 2002

Responsibilities:

Recruited to provide counseling services to a 12 member client group for 12 step addiction recovery program. Charged with treatment plan development, group communication, and class attendance. Developed personalized treatment plans and 12 steps examples to coordinate with all individuals in the program. WORK EXPERIENCE

Senior Fraud Analyst

Bank of America

1995 Present

Responsibilities:

Handpicked to investigate and evaluate banking risk associated with consumer lending. Maintaining spreadsheets, analyzing credit report, balancing reports, and financial institution communication. Process online financial transactions. Lead Operations Representative

Responsibilities:

Reviewed potential fraudulent accounts for the prevention and detection of possible fraud, identified theft, and debit card and ATM fraud. Proactively in identified, managed and controlled risks.

Research & Adjustments Representative III/ Customer Service Representative Responsibilities:

Proactively pursued pre charge off recovery efforts on overdrafts due to returned 3 Latonia S Alexander

deposited items. Identified and escalated issues and concerns promptly resolved issues in a timely manner. D elivered superior customer service by handling inquires and request via telephone and correspondence. Achieved 100% quality scores each month.

Primary Support CSR, At Home

Teletech

2014 2016

Identified Strategies to solve problems/make decisions. Maintained excellent quality scores. Promoted from temporary to regular status within 6 months. Stayed up to date with ongoing training. Upheld Teletech’s code of conduct and polices. Answered inbound client calls promptly and accurately. Issued refunds when needed.

At Home Agent

Alorica At Home

2015 2016

Answered inbound client calls at home. Recorded and noted accounts of all phone calls. Received excellent quality scores as well as 100 % schedule adherence. Deescalated irate clients by performing research on potential lost or late packages. Chosen to work special projects due to work performance.

PROFESSIONAL DEVELOPMENT/CERTIFICATIONS

2016 Financial Coach Training

2016 Wellness Coaching: Powerful skills for Everyday People 2015 Recovery to Practice

2014 Sanctuary and Supports for Girls in Crisis Seminar 2013 Instructional Effectiveness Teaching Online, Certification 2011 Creation Therapy, C ertification

2011 Can Alternative Paths help in Recovery?

2010 Bullying: How to Protect Your Child

2010 Planning, Prioritizing and Organizing Your Time 2010 Encouraging Effective Homework and Study Habits 2009 Children’s Wellness

2009 Autism Discussion Disclosure

COMMUNITY ACTIVITY

Team Member/ Team Leader, March of Dimes

Team Leader Fund Raising, Cystic Fibrosis Foundation MEMBERSHIP AFFILIATION

The Sarasota Academy of Christian Counseling (SACC) American Psychological Association, Division 15

Capella University, Psychology Club

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SKILLS

APA Formatting, Organizational Skills, Microsoft Office, Word, Leadership, Excel, PowerPoint, Teaching, Coaching, Communication, Research Methods, Human Services, Mental Health Services Administration, Substance Abuse, IBM SPSS program, NVIVO Software 5 Latonia S Alexander

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