Customer Service Data Entry

Mathew Jimenez

*** ******* **. - *******, ** ****6 / 510-***-**** / *************@*******.***

Experienced Administrator looking to leverage my background and knowledge in customer service, general accounting and/or office administration; into a position where I can continue to learn and cultivate my skills.

KEY SKILLS

Organization

Customer Service

Innovative and Creative Thinking

Communication

Event Planning

Problem Solving

Detail Oriented

Scheduling and Appointments

Prospecting

General Accounting and Collection

Inventory and Purchasing

General Marketing Strategy

Computer Proficiency

Strong Leadership Qualities

COMPUTER SKILLS

Microsoft Office 2016

Word

Excel

Outlook

PowerPoint

QuickBooks

inFlow

Sage ACT!

Windows 7-10

Ariba Platform

Magento eCommerce Platform

EDUCATION

Currently Attending (Online)

Las Positas College, Livermore, CA

High School Diploma

Washington High School, Fremont, CA (2010)

EXPERIENCE

ADMINISTRATIVE SPECIALIST at BioChain Institute, Inc.

Newark, CA 2015- Present

Lead Customer Service by being the main point of contact for all incoming inquiries, assisting in resolving customer related issues, and directing customers to the correct sales representatives for quotation and/or product inquiries.

Assist in Sales and Prospecting for new customers, while independently leading projects to generate sales and/or collaborating with sales manager for team projects; generate weekly sales reports for Executive's review; create and maintain detailed customer files.

Obtained and Renewed Permits from Fish and Wildlife Services, County Department of Environmental Health, and Drug Enforcement Administration.

In addition to duties listed below:

ADMINISTRATIVE ASSISTANT at BioChain Institute, Inc.

Newark, CA 2014-2015

Performed daily activities, including: Data Entry within QuickBooks and Excel; Customer Service Representation; Compose/Prepare promotional materials, forms and newsletters; Assist in Marketing.

General Accounting, including: Accounts Payable (250+ transactions/month), Accounts Receivable and Collections; Purchasing office supplies; General Clerical Duties.

Assist HR Department by preparing required employee documents, schedule/assist with interviews and assist with Attendance and Payroll duties; Stored and Maintain detailed employee files.

ADMINISTRATIVE ASSISTANT at Middlemist Home Care, LLC

Westminster, CO 2013-2014

Represented the company in a professional manner while answering the telephone and emailing clients and their families; handled word processing, along with data entry for reports and profiles; assisted with all general administrative duties.

ASSISTANT MANAGER at Fuddruckers Restaurant

Dublin, CA 2011-2013

Supervised daily operations, and implemented marketing strategies. Handled filing, assisted in creating reports for inventory, ordering supplies and scheduling team members; Data entry with spread sheets; Ensured and maintained excellent customer service.

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