Cynthia Brown

**** * **** **

Tampa FL *****

Mobile 813-***-****

Email: acwry7@r.postjobfree.com

OBJECTIVE: To obtain a position as a Retail Account Management Associate through which I may use

my acquired customer service skills to provide outstanding service to shareholders.

CUSTOMER SERVICE SKILLS

Have received numerous recommendations from clients and employers on phone

etiquette dealing with executive accounts.

Phone verification and Office of foreign assets control compliance

Anti-money laundering

Establishing various new accounts such as 401K, trust, joint, corporate, and RAs

Brokerage Services

College Savings Plans

Death benefit distributions for Executor accounts

Exercised professionalism in dealing with various clients.

Went above and beyond duties to always make sure the customer was satisfied. Achieved

recognition as highest level position in account services.

Handled intricate local, long distance and international calls as an operator

STONG PROBLEM SOLVING SKILLS

Resolved issues with phone dialers from the customers perspective, making calls more

customer friendly

Developed a greeting for customer service calls, after which I conducted the training for

the application.

Organized different training groups, eventually becoming an Administrative Assistant

Possess strong PC skills, previous data entry and 10 key experience

Accurately entered information into a complex format on a payroll program in order to

print payroll checks.

EMPLOYMENT:

08/07-10/13 T Row. Price Retail account management

02/06-07/07 Adecco Staffing

Jobs included: Coca Cola (Imaging Clerk), Corporate Express (Data Entry

Associate), Verizon Wireless (Customer Service Representative), T. Rowe Price

(Data Entry Associate)

02/06-07/06 Cardinal Medical Staffing, Job Skill Trainer

11/03-12/05 Care Team, Home Health Aid

01/96-1/00 Fingerhut, Account Service Representative

EDUCATION

Webster Tech: Typing 1 and 11, Personal Development, Insurance Coding, Medical

transcriptions, writing.

Brewster Tech: Advanced Certified Nursing Assistant

Hillsborough County Community College: Business Administration, Accounting,

Philosophy.

Brandon Senior High: Diploma, Office procedures, insurance Applications, 10 key

8000ksph.

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