PAUL JAVIER

E: mail:acwrx8@r.postjobfree.com

*** **** ****** ***.*** Laurel Md.20707

Phone: 301-***-****

HELP DESK / TECHNICAL SUPPORT SPECIALIST

> Accomplished Help Desk professional with 10 + years experience in

Technical and Help Desk support.

> Experienced in providing support via phone and in person.

> Excellent communication and problem solving skills.

> Experienced in supporting mixed computing environments including

Windows XP and 8.

TECHNOLOGIES

Electronics Digital

Test Instruments Software

(Circuit Analysis (Logic Gate (Multimeter

(WordPerfect

(Voltage & Current (Shift Registers

(Oscilloscope ( MS Word

(Measurement (Counters (Logic

Probes (DOS / Windows

(Excel

Computer Transferable Skills

(Autocad

(Microprocessor Theory (Audio Visual Cabling &

(Daneware

(Windows XP & 7 Operating Systems Termination

(Citrix

(Basic Programming

(Cisco VPN

(GoTo Assist

(Ghost

PROFESSIONAL EXPERIENCE

2008 - Present Independent Contractor/ Miscellaneous Computer Jobs

Worked on computer upgrades and basic computer

maintenance.

2007-2008 Humane Society of the United States

Computer Repair & Helpdesk

Answered Helpdesk calls, also worked on emailed helpdesk

tickets.

Worked on Desktops, Laptops and Printers. Worked on helpdesk

issues both on the phone and in person. Used GoTo Assist to help

remote users

Also used Ghost to image hard drives,and installed Cisco Vpn for

remote users.

2006-2007 Housing Opportunities Commission, Montgomery County(TEMP

POSITION)

Computer Repair & Helpdesk

Answered Helpdesk calls, also worked on emailed helpdesk

tickets.

Worked on Desktops, Laptops and Printers. Worked on helpdesk

issues both on the phone and in person. Used Daneware as a IT

management

tool. And a hard drive imager for imaging work.

2005-2006 Daly Computers(TEMP POSITION)

Computer Repair & Helpdesk

Responded to helpdesk calls, also worked on and repaired

computers and laptops for local school systems. Also ran

helpdesk calls for MVA, which included working on computers,

laser printers, card printers, and credit card machines. Used

Citrix to log on to

office network from remote locations.

2004-2005 Miscellaneous Computer Jobs

Computer Repair & Database Building

Worked on and repaired computers for personal clients. Built a

client database in Act for sales client.

1999-2004 Shen Milsom & Wilke, Arlington, VA.

Audiovisual Consultant & MIS

Configured drawings and added AV devices to them using Autocad.

Downloaded backgrounds from client web sites. Worked with Novell

network and its tape backup. Responsible for keeping all desktop

and laptop computers working and software up-to-date.

1997-1999 Manpower Technical (At Comsat Labs) Clarksburg, Md.

Electronics Technician

Built and maintained battery test stations, which included

computers for monitoring and controlling tests. Used excel to

transfer and process large data arrays. Built other small

circuits such as Watchdog and Relay stations.

Manpower Technical (At Force 3) Crofton, Md.

Electronics Technician

Configured and set up network work stations. Tested to make sure

that all the programs were working.

Manpower Technical ( At EDS ) Landover, Md.

Electronics/Property Technician

Configured and set up new PCs. Responsible for shipping and

receiving of computer parts. Basic Autocad tasks.

OTHER 4th Degree Member of the Knights of Columbus.

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