Customer Service Administrative Assistant

Virgie Lynn Jones

Bishopville, SC ***** ********@*****.***

PROFESSIONAL ACCOMPLISHMENTS

• Epic Ambulatory Analyst with onsite implementation experience working with departments performing assessment, validation and build, including profiles, departments, smarttools, specialty workflows, and preference lists with strong analytical skills and ability to work independently.

• Worked with providers in streamlining their workflows, updated department build for specialty clinics, and transferred records between environments using Data Courier.

• Preference List Editor (EPD), Preference List Composer (LPF), SmartText Editor (ETX), SmartList Editor (ELT), SmartList Manager, and SmartPhrase/Analyzer linking Preference Lists in Profile, Duplicating Profiles, and Testing.

• Collaborated and supported effort of team members, excellent customer service skills, and interacts effectively with physicians, nursing, and support staff.

WORK HISTORY

Merchandising – Home Depot, Fort Worth, TX, 2013 – 2015

Consultant – KForce - Epic Ambulatory Analyst, Wheaton Franciscan Healthcare, Racine, WI, 2012

EMR Analyst – JPS Health Network, Fort Worth, TX 76104, 2009 – 2012

Administrative Assistant – JPS Health Network, Dept of Cardiology, Fort Worth, TX, 2004 – 2009

Production Control Manager – American Airlines, Fort Worth, TX, 2002 – 2004

Recruiter – CPI Group, Fort Worth, TX, 1999 – 2002

HR Generalist – Texas Health Resources, HMFW/HMNW, Fort Worth, TX, 1994 – 1999

Systems Coordinator – Women and Children’s Services, Methodist Hospitals of Dallas, TX, 1991 – 1994

JPS Health Network

JPS Health Network (JPS), located in Fort Worth, Texas, is a comprehensive health care provider for the residents of Tarrant County. JPS is the first, and only, Level I Trauma Center in Tarrant County providing emergency services, surgical and birth center services at its 570 bed acute care hospital, and outpatient services including cardiac, imaging, cancer care, and orthopedics. JPS Health Network also includes behavioral health treatment center Trinity Springs Pavilion and provides family medical, dental, and specialty care through dozens of health care centers in northern Texas.

EMR Analyst November 2009 – January 2012

Experience in system build, testing, validation, and on going support of assigned applications. Knowledge of software functionality and workflows relevant to assigned applications.

Worked with clinical department representatives, participating in workflow review, development and system build.

A collaborated and supported effort of team members, excellent customer service skills and interacts effectively with physicians, nursing, and support staff.

Responsible for ambulatory procedure build, preference lists, smart notes, etc. Experience in testing, script modifications and aligning scripts to physician practices.

Certified in Epic Ambulatory and Order Transmittal 2009, NVT 2010.

Administrative Assistant to the Vice President of Cardiovascular Services June 2004 – October 2009

Performed administrative and budget related duties and service lines responsibilities.

Epiphany Cardio Server / Mortara EKG Roll Out to JPS Health Network (Inpatient and Outpatient). Problem solved order process with in house systems and any problems with the Cardio Server or Mortara devices. Provided ongoing end user training and product support from May 2008 to October 2010.

Knowledgeable of regulatory requirements and standards. Competent in the knowledge of the delivery of patient care, proper identification and reporting of medical/health care errors.

Actively participates in customer service initiatives within the network and department. Organized, planed, scheduled and coordinated meetings and projects for service line functions.

American Airlines February 2002 – May 2004

Production Control Manager

Created reports for shop performance and daily backorder report.

Designed Access database to capture Shop Performance.

Performs a broad range of employee and labor relations activity including, grievance investigation, pre-arbitration settlement negotiations, and arbitration.

Virgie Lynn Jones

Bishopville, SC 29010 ********@*****.***

Advises management on the application and administration of Human Resource policies including assessment and administration of disciplinary activity for all employees (represented and non-represented).

Ability to effectively interface with all levels within an organization.

Construction Placement Inc (CPI Group) June 1999 – February 2002

Recruiter

Actively sourced clients and prospective candidates using a variety of research methods. Interviewed potential candidates and reference checks.

Marketed viable candidates to client companies for the purpose of setting up interviews. Contact client companies and secure open positions. Designed internal database to identify potential candidates.

Texas Health Resources (THR) July 1994 – May 1999

HR Generalist: Harris Methodist Fort Worth/Harris Methodist Northwest

Responsible for day-to-day operations of the Human Resource Department in 48-bed acute care hospital

Duties included all phases of payroll, benefits, recruiting and retention of 195 employees’.

Direct human resources functional responsibilities included employee relations, human resources policy interpretation and application, compensation, job evaluation and description, position control, employee recognition, diversity, affirmative action/EEOC and human resources/leadership consultation to hospital management team.

Primary responsibilities included: developing, managing, implementing, and administering Human Resources programs and guidelines.

Systems Coordinator – Women and Children’s Services September 1991 – June 1994

Methodist Hospitals of Dallas

Responsible for monthly supply and equipment budgets for Women and Children’s Services monthly budgets and charge codes.

Maintained all outside supplies and equipment for Women and Children Services. This included Neonatal Intensive Care Unit, Labor and Delivery, Postpartum, Antepartum, Newborn Nursery, Pediatrics and Women’s Surgery.

Responsible for all Capital Expenditure requests, new supplies and equipment for departments.

Implemented systems designed to control cost and increase revenues within the departments, set up processes for capturing charges in the appropriate cost centers.

Established monthly supply levels per census and usage, standardized each departments monthly supply budget.

Supervised, scheduled and trained Unit Secretaries over seven departments to provide continuous coverage in each area.

Administrative Assistant to Managing Director April 1988 – August 1991

Harris Methodist Health System

Prepared, drafted and finalized all correspondence, performance appraisals and budget preparation.

Worked closely with colleagues in setting meetings and planning agendas for each of the Director’s area of responsibilities.

EDUCATION

Bachelor of Fine Arts – Virginia Commonwealth University

SKILLS

Epic Ambulatory and Order Transmittal Certified - 2009

COMPUTER SKILLS: Excellent computer skills: Microsoft Office – Word, Excel, Access and PowerPoint, and Multiple Payroll systems (Peoplesoft), MAC and PC Computer. AS400. Typing 65+ WPM

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