roblem Solving Time Management Teamwork Customer Orientation O

Email: *****************@*****.*** +63-915-***-**-**

PERSONAL INFORMATION

Name Nguyen Thi Ngoc

D.O.B 22/02/1990

Mobile +63-915-***-**-**

Address **** ******** **** *****, ******* street, Mandaluyong city, Metro Manila, Philippines. PERSONAL STATEMENT

As a 26-year-old Sociologist with hands-on experience by working as various kind of job such as Telephone sales, Call Center and Market Researcher so my skills were honed through practical jobs like supporting customer about company products, arranging meetings with customer to introduce company products and services, preparing and holding some events and promotions to attract customer, etc. Besides, I also learned how to be a good team player and working under tight deadlines as well as using some office tools to make my work more efficiently.

To challenge myself in the international work environment, with my fluent communication in English, I’m now seeking a Vietnamese position, and start my career with your company. EDUCATION

2009 – 2013 University of Social Sciences and Humanities – HCMC VNU BA in Sociology

2006 – 2009 Hoang Hoa Tham high school

HONORS & AWARDS

The Student Excellence Scholarship

Achieving Student Excellence Scholarship for undergraduate student.

Student volunteer award

Gaining the student volunteer award in “University Entrance Exam Support” program. NGUYEN THI NGOC

EXPERIENCE

TECHNICAL SKILLS SOFT SKILLS

Problem Solving

Time Management

Teamwork

Customer Orientation

Oral Communication

MS Word

MS Excel

PowerPoint

GG Docs

GG Sheets

GG Forms

Photoshop

Call Center –Best Buy Co., Ltd (Present)

- Establish relationships and care of old and new customers.

- Consulting, customer support for the product.

- Up orders and order tracking for customers.

- Continued support and customer care during customer use of company products.

- Scheduling of sales and follow up appointments

- Liaison between customers and delivery manager

Telephone Sale – ANZ Bank (11 months)

- Finding new customers.

- Establishing relationships and care of old and new customers.

- Consulting, customer support.

- Meeting and making contracts with the customer.

- Data entry using Excel and in house software system Create reports and present in charts for bussiness team Market Researcher - Acorn Marketing and Research Consultants Pte Ltd

(12months)

- Responsible for consulting and marketing the company's products to customers.

- Researching customers taste of product.

- Customer data processing

- Preparing reports

- Administrative support including calls, faxes and emails

Contact this candidate