Customer Service Sales
Resume:
VICTOR GARCIA
Belleville, NJ 07109
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SUMMARY
Achievement-oriented professional with diversified experience in multiple areas and nearly 7 years in the food industry. My strengths include a very high level of organizational skills, attention to detail while multi-tasking. Extensive customer service and sales support experience, strong verbal and written communication skills, known as a team player that consistently strives to meet and exceed company goals and objectives.
Knowledge of:
AS/400, Business Objects, Desktop publishing, HTML, QuickBooks, ME (Mobile Enterprise Integration) SAP (Systems, Applications and Products), MS Office (Excel, Access, PowerPoint)
Languages: speak, read and write Spanish fluently.
PROFESSIONAL EXPERIENCE
Sabra Dipping Company White Plains, NY
Samples Management Coordinator 11/2011-12/2015
Handles all samples requests Company wide.
Works with Sample Coordinators at all production sites to insure fulfillment and follow up order creation, delivery, transportation and invoicing.
Sales Invoice Management – Receives all invoices from Customers and creates check payments via MEI (Mobile Enterprise Integration)
Keep customer files updated to assure that all commercial information is current.
Coordinated all billing policies and procedures for Sales Operations Team, and executed efficient invoice management process working with A/P to insure payment.
Vendor and Partner Set up Process – Works with Master Data to create new vendors in SAP (Systems, Applications and Products) for prompt payment
Created reports showing how much Samples we send during the month from SAP to accurately track payments and inform department budget planning.
Publishes monthly check payment log.
Goya Foods, Inc. Secaucus, NJ
Credit Analyst 1/2009-10/2011
Managed accounts for national supermarket chains, ensuring aging accounts receivables were closely monitored and resolved, saving the company 40% of the cost.
Maintained open and constant lines of communication with companies and brokers to provide progress updates for accounts.
Processes daily lockbox, ACH and wire transfer deposits.
Posts customer payments by recording cash, chargebacks, checks, and credit card transactions
Conducted research to fully investigate deductions, skipped invoices, and claims before escalating them to collections by changing the collection of the invoices by a 60%.
Community Blood Centers of South Florida Miami, FL
Area Manager 8/2005-6/2008
Employee of the Year (2007), Employee of the Month (November 2006), and Outstanding Team Spirit (2006) 12 Month consecutively reaching and exceeding gold production
Managed all blood drive accounts in assigned territory by efficiently recruiting volunteers and donors; planning, scheduling, and running blood drives; and liaising between blood drive chair persons and blood center. Increasing 100% Blood Donors
Accountable for attaining pre-set production goals each month and earned reputation for exceeding these goals. Exceeding goals by 110%
Planned all strategic communication for target market to increase donor participation and raise awareness of blood center’s programs and services.
Represented blood center at community involvement events through the Chamber of Commerce and other business associations.
Recruited participants by emphasizing critical need for minorities to join the National Marrow Donor Registry.
Bolthouse Farms (Office Team Contract) Miami, FL
Merchandising Representative 6/2004-7/2005
As a temporary contractor, identified new account possibilities by analyzing customer purchasing trends and local competitive landscape.
Conducted regular store surveys and audits to ensure consistency of operations and product management.
NJ Department of Labor Union City, NJ
Customer Service/Intermittent Labor Clerk 10/2003-05/2004
Processed new and additional unemployment claims in a fast-paced call center environment.
Advanced Dental Care North Bergen, NJ
Billing Associate 4/2002-12/2003
Applied strong attention to detail when updating sensitive account information and posting payments.
Followed up with all accounts in collections to efficiently resolve outstanding payments.
Nextel Communications Rutherford, NJ
Financial Data Analyst 4/1999-4/2002
Provided data and reporting resources to each workgroup, focusing on customer-impacting deliverables and quality initiatives of the Call Center.
EDUCATION
Monroe College New York, NY
Bachelor of Science in Business Administration, major: Information Systems
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