RICHARD RICKY MCMANUS

**** ********** ***** ****: 859-***-****

Georgetown, KY 40324 acwrih@r.postjobfree.com

CUSTOMER SERVICE/FIELD SERVICE / TECHNICAL SUPPORT / RETURNS AND REPAIRS

Extensive experience supporting the hydraulics and pneumatics industry in a global

manufacturing/engineering environment. Exceptional product knowledge and problem solving skills.

Excellent at serving in a technical support capacity and as a liaison between the customer and sales,

manufacturing, quality, and all other affected departments. Applications background includes defense

(naval yards), oil rigs, industrial applications, paper mills, wood yards, and railroads.

Product Knowledge Supervision

Crossovers RMAs

Problem Solving/8D Internal Audit ISO9001/QS9000

Field Return Analysis Testing

Troubleshooting Supplier Relationships

Installation Negotiation

Inside Sales Warehouse Operations

Customer Service Inventory Control/FIFO

Aftermarket Sales 5S and Lean Systems

Purchase Order Review

Order Fulfilment

Products: Rexroth Hydraulic Pumps, Valves, Cylinders; Parker Pumps, Valves, Cylinders; Parker

Fittings; Humphrey Valves; Vickers Pumps, Valves, Cylinders; MMO Products; Char-

Lynn Motors; Trabon Lubrication Systems; Hydraulic Servo Valves; Womack Fluid

Power; Versa Pneumatics Valves; Dynapower; Hydroline Cylinders; Atlas Cylinders; TJ

Cylinders

Software: SAP, AS400, Microsoft: Word, Excel, PowerPoint, Outlook

Equipment: Calipers, Gages, Volt Meters, Ohm Meters, Test Benches, Drills, Welders, etc.

EXPERIENCE

AVENTICS (formerly BOSCH REXROTH) Lexington, KY 2000

2016

Senior Quality Engineer/Quality Claims Coordinator (2009-2016) - Lexington, KY

Responsible for ensuring Quality Assurance relative to customer issues.

Conducted field return analysis.

Developed PSS and 8D reports.

Conducted internal ISO9001 audits (certified auditor).

Ensured gages were calibrated.

Issued corrective action reports (CARS) and monitored for resolution.

Determined quality requirements pertinent to production of manufactured items.

Technical Support Supervisor/Senior Product Specialist (2007-2009) - Lexington, KY

Responsible for resolving technical support issues of customers and providing application support

knowledge to the field. Managed two Product Specialists (Application Engineers).

Assisted customers with technical issues regarding application.

Richard Ricky McManus page 2

Assisted customers with crossovers to Rexroth products.

Managed the logistics of Special Projects developed and sold by Rexroth Pneumatics.

Customer Service Co-Supervisor (2004-2007) - Lexington, KY

Responsible for jointly managing the customer service department of three CSRs. Attended meetings

and provided specific customer information to other departments.

Facilitated additional sales by utilizing extensive product knowledge.

Assisted with the interchange of competitive products.

Issued RMAs and authorized stock returns.

Inside Sales / Customer Service Representative (2001-2004) Lexington, KY

Responsible for customer service and inside sales for the entire Southeast territory.

Quoted price and delivery.

Expedited orders.

Assisted with the interchange of competitive products.

Inside Sales (2000-2001) - Charlotte, NC

Responsible for answering customer calls, order entry, processing P.O.s, communicating with customers.

Performed extensive problem solving and used advanced product knowledge.

Charlotte regional office closed and was offered an opportunity in the Lexington facility.

L&H TECHNOLOGIES Charlotte, NC 1997

2000

Office Manager Repair Department

Responsible for repairing various pneumatic and hydraulic components and systems, including onsite

troubleshooting and repair. Managed seven employees.

Increased Repair Department business.

Consulted with clients. Formulated quotations and purchasing.

Participated and taught specialized courses.

Converted inventory to shelf products for special orders.

Assembled all special components and developed conversion assemblies from blueprints.

SOUTHERN PUMP & TANK COMPANY Charlotte, NC 1992

1996

Shop Foreman

Supervised personnel of the fabrication department, industrial pump repair department, and petroleum

truck repair department.

EDUCATION

Specialized courses in service, maintenance, repairs and troubleshooting with several hydraulic systems

including Rexroth Corp, Versa Valves, Char-Lynn Motors, Trabon Lubrication, and Womack Fluid Power.

Central Piedmont Community College, Charlotte, NC. Drafting I and II.

Wingate College, Charlotte, NC. Completed one year of general studies.

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