Customer Service Manager

Melissa Cinquini

** **** ******

Fall River, MA *2720

Email: *******@*****.***

Phone: 508-***-****

OBJECTIVE:

My objective is to obtain a full time position but will take part time if full is unavailable. My

goal is to obtain a service helping position where there is growth potential within the company.

I have over 10 years of service and helping,related experience.

EMPLOYMENT HISTORY:

20142015

Clerk/ Cashier

TFS NEWCO, LLC.

Fall River, MA 02723

In charge of 3rd shift operations

Restock inventory as needed; order new stock

Check produce for out of stock

20102013

Financial Aid Clerk/ EDP IV

Bristol Community College

Fall River, MA 02720

Student Services

Coordinated meetings with other department managers and served as a liaison between

student services and financial aid.

Updated student accounts

Providing exceptional customer service skills

20072010

Office Manager/ Dispatcher

Buddy's Transportation

Fall River, MA 02723

Scheduling for the week transportation employees.

Negotiated contracts with outside businesses.

Dispatched jobs to drivers as calls came into the office.

Priced jobs by mileage.

20062008

Shipping/ Receiving Clerk

Silverline, Inc.

Fall River, MA 02720

Selected products for specific routes according to pick sheets.

Oversaw special orders and urgent shipping jobs.

Unloaded trucks

Packed, shrink wrapped, scanned, and loaded orders for shipping dept.

20042008

Personal Care Attendant

Options Health Care Taunton, MA 02780

Care for clients in the comfort of their own home..

Daily errands (Laundry, Food Shopping, Dishes, Bath)

Transported clients to and from doctors or other appointments.

Prepare daily meals.

Help as a payee

19951998

Assistant Manager

Havana Smoke Shop

Tiverton, RI 02878

Assist the store manager with specific duties on a daily basis.

Assist with hiring and firing process.

Open/ close store and manage daily instore operations

Sell state lottery tickets/ process winners/ add new books/ place order with lottery

agent/ vendor.

EDUCATION:

B.M.C. Durfee High School Major: Banking and Office Administration

Graduated 1996:

Rob Roy Academy Concentration: Cosmetology Program

Graduated 2008:

In Progress: Bristol Community College

Program of Study: Human Services Program Major: Human Services Minor: Social

Sciences

ACCOMPLISHMENTS:

April 2011 National Honors Society

PhiTheta Kappa's National Honor 3.4 G.P.A..

SKILLS

Customer Service /Customer Satisfaction

.Cashier and cash register skills

Open and closing skills

Asst. Management knowledge

Software knowledge (Microsoft Office, Excel, Word, Windows, Powerpoint, Smart,

Banner

Office Administration

Office Machinery (i.e. fax, copier, printer, adding machine, computer, scanner, folding

Machine)

Contact this candidate